Contact Hex FRVR Support

by Zypher23

I’ve played this game for many years, and I’m not sure what’s been going on with it. Half the time it opens and sits at a blank screen. I’ll force close and open several times and sometimes it won’t load at all. Then today I noticed some weird rating system showing other people’s pictures at the top of my screen and there’s no way to turn it off. And to add to that, I accidentally placed a 1x1 tile and I’ve not seen one come back since. I’ve paid for ads to be removed and keep having to restore my purchase and since I’ve paid, there’s no ads for me to watch to get a 1x1 tile. I don’t want to pay for pieces or watch ads - that’s so dumb. This is the game I play when I need something and it’s so upsetting they’re continuously ruining it with non-user friendly changes and making the app glitch out. I won’t be playing anymore if the 1x1 tile doesn’t come back. That’s go to be the dumbest thing I’ve ever seen done to this or any puzzle game.

by GreeneDragon

I actually do enjoy playing this game and, after months of doing so, decided to purchase the upgrade to have ads removed. This worked until the next update, in which ads once again started appearing at the bottom of my play screen. Now I know $3 isn’t a lot to most people, but when you’re on a fixed income like I am you don’t have money to just throw away. If you go to the company website for support, it just supplies you with a few how-tos that are mostly for browser versions of their games. No way to submit a support ticket.

So here I am. This is my support ticket, through Apple’s review forum. If my issue isn’t at least addressed by the creator, then I will request for my purchase to be refunded by Apple. Which is something I’ve only done once in the over 10 years I’ve been an iPhone user.

by Jessicamarie117

I have played this game for years. But near the end of 2023, they took out the 1x1 tile, making it significantly more frustrating and difficult (now my top score is 30k. Before it was 197k). I have reached out twice to customer support with no reply. I can’t tell if it’s broken or if they purposefully did this to get me to watch an ad after I lose. Sadly, when I watch an ad after I lose, it just starts a new game, so that feature also seems to be broken. Really hoping that they bring back the 1x1 tile. I would watch the ads if they did this.