Contact Hexa Away Support
Company Name: GOODROID,Inc.
About: Hexa Away is an addictive puzzle game!
It's also a brain-training game.
Move
the Hexa pieces by tapping them and get them out.
Hexa Away Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of GOODROID,Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Hexa Away Website
Privacy Policy: https://policy.goodroid.co.jp/hcs/privacy.html
Developer: GOODROID,Inc.
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10 Most reported problems 😔💔
My Hexaway game is constantly freezing when an ad comes on. It's random ads. My screen will either turn black or the ad itself just freezes. This has happened on a daily basis
I have written about a half of dozen times with no help. My game constantly freezes and the only way to get out of it is to restart my phone. Can you please fix this glitch. Sometimes I am playing the same game 4-5 times in a row before going to the next level because the screen either freezes or goes black.
I have played a game 3 times in a row and the game just freezes. Can you please fix this issue. This happens repeatedly when I play. Sharon Linskens
I paid $9.99to remove ads on the hex away game, but I’m still getting ads. Please refund my money or remove the ads for me.
Just curious if its intentional or a glitch. Usually when you run out of lives (in all other games I play) you can leave the game and return later after about 30 minutes and you have a life. This is the first game that if you go somewhere else the time stops. I love this game but I’m not going to sit with the app open for 30 minutes waiting for a life. I hope its a glitch because under those circumstances I will need to delete the game. Thank you.
I purchased no-ads and I know you still get them when you need some help, but OMG your ads are too many and too long. No other game that I know of has as many as this game and they ruin it because of the lapsed time while the ads are going on. I am losing interest in playing this game due to the ads and there are times you can't make a move unless you get a bomb or a mallet and again, way too much time on ads. Like the game, but not the ads. I can't even tell that I purchased the no-ads. All I can tell is they don't come up when I click on a new game. I would rather pay for a game and have less or no ads than what you have now. I would not recommend this game unless people like to sit around and spend half their time watching ads. I have contemplated asking my CC company to cancel the charge for the no-ads that you advertise.
My elderly mother paid extra for no ada and is still getting ads. Either get rid of the ads entirely or refund her money. This is outrageous!
How ‘bout those ads, y’all?
by Sparkle-woman
This game wins the prize for the least amount of time residing on my phone. Between levels 1 and 14, there were four, count ‘em, four ads. Given that most of the levels last ten seconds or less, I spent more time watching ads and waiting for the double arrow and x to appear than I did actually playing the game. Too bad because it’s a great idea, a different take on the Hexa-flip type puzzles which I recently discovered. The top of each stack is labeled with an arrow, which means that stack can only leave the board in that direction when all other obstacles—the other stacks in that row— are removed. Very cool, and I imagine if you want to pay to have ads removed (I don’t), it’s definitely addictive. It’s difficult to get addicted when your attention is diverted every 30 seconds or less.
I’ve played tons of ad-supported games, and still play most of them, because the ads aren’t obnoxious in quantity and are easily and quickly dismissed. I’ve also deleted tons of games for being the opposite, this one among them.
Hexa Away
by Mamadoc8
The game would be fun except that you don’t get enough moves to finish a level, and you have to watch a full length ad to get more moves, and that may not be enough, and you have to watch another ad. Also, you have an ad after every level. I don’t usually mind ads, but this is overkill. Deleted the game.
Same puzzles repeating
by KC Salas
It’s just the same levels over and over again… I liked it until I realized I kept playing the same handful of puzzles over and over again… I wonder how long it takes people to realize this
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