Contact My Bright Day Support
Company Name: Bright Horizons CC LLC
About: My Bright Day is an easily accessible mobile app that will allow you to learn
about your child’s day in real time – via smartphone, email, or web. Look
here for What in the World Happened Today (WITW), your child's learning
documentation, as well as care events for our younger children.
My Bright Day Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with My Bright Day. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My Bright Day. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Bright Horizons CC LLC
Read 3 Customer Service Reviews 😭😔💔
Terrible App
by IllBeKaren
Seems like I have the same complaints as the majority as far as not being able to communicate with the teacher after drop off. Maybe it’s at the schools request so I’ll give the developers the benefit of the doubt. However, the fact that I can’t scroll through pictures is really frustrating. The pictures are so tiny so I have to open them all one by one just to see if my child is in them. A simple scroll feature could just be added. Once the photos are moved into memories, I am able to finally scroll, but man is it slow.. and they eventually disappear too! Why can’t they just be saved in the app? The app is general is frustratingly slow. These issues can be easily fixed but it seems like no effort is being put into actually doing the work. It’s almost like the developers don’t really care, they got paid for the job and in their mind their job is done. 🤷🏻♀️
Horrible customer service and incompetent IT department
by EMPA2020
My husband and I have been trying for 2 weeks now to obtain access to this app as our baby just started daycare and this is the app they use. We have been unable to create or access our account, therefore we cannot receive any updates on our baby throughout the day or login to the app whatsoever. I’ve called 5 times now trying to obtain help with this and am told every time “we are working on it” but am given no helpful information and no sort of timeline on when they expect this to be resolved. They just keep saying they are “understaffed”. I’ve requested to speak to a supervisor and told there was no one available and they would contact me...well surprise, surprise they never did. This company seems horribly mismanaged and I wish our daycare did not use them. Good luck if you ever have a problem needing IT support. They are worthless.
This app makes my job so complicated
by Peanut0415
I am not a parent but I do work for bright Horizons and work closely with the app. Let me tell you this app makes me want to quit every day. There is only so much the help desk team can do. Every day is a new issue and all they can really do is say we’re working on it. But we’re not even the app developers!! We always have to wait on the app developers to fix these issues, but we have to wait months and months for them to even fix a single thing. Of course our team always gets the backlash from parents thinking we’re the ones that created this horrible app. If you’re a parent reading this please know THE HELP DESK ARE NOT THE APPP DEVELOPERS. THERE IS VERY LITTLE THEY CAN DO TO HELP WITH THESE ISSUES. ALL THEY CAN DO IS WAIT FOR THE SO CALLED APP DEVELOPERS TO FIX THESE ISSUES. PLEASE DO NOT BERATE THEM
Have a Problem with My Bright Day? Report Issue
Why should I report an Issue with My Bright Day?
- Pulling issues faced by users like you is a good way to draw attention of My Bright Day to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Bright Day customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Bright Day.
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