Contact Stockpile Support

So I had zero issues until I was on vacation with no cell reception. I got paid and put $20 in like I do every pay period. I got an email stating “your money has finished its journey from your bank to our clearing house.” I had couldn’t check my mobile banking to verify because we were in a remote location. I don’t know about you, but that verbiage tells me they have RECIEVED my funds. They credit my account $20 and I buy stock. So I’m using my card as normal for food and gas while I’m away confident that if I didn’t have funds in my account, my payments just wouldn’t go through. I then get an email as I’m returning home that I didn’t have funds for my stock and had gotten $30 an NSF fee. Then I hear from stockpile that they’re also charging me $30 for a returned check fee. If I had thought that the transaction hadn’t been completed I wouldn’t have even used the card in the first place. So I email their non existent customer service to tell them that I’d happily cover the $20 but absolutely not the $30 because my email clearly stated they had my money. The representative said my email said it was “pending” and “requested.” I took screenshots of the email to send them proving her wrong. I was told “Oh well, should have read your terms of service better.” Then they just stopped responding. So they locked my account. I can’t even cash out, give them what they say owe and be done with this ridiculous company.

So far the only reason I’ve used this app is they gave me a free $5 of stock. When you go to sell, you’re going to get the closing price of that day, or even possibly the day following, so heads up on that. They’ll of course cite that investing involves risk, investing doesn’t involve shooting in the dark though. A day long lag for price changes could be critical. Clearly this app was designed to be for people who don’t know much about stocks, and it was designed to keep them that way, because it’s entirely brand-centric. It’s all about pushing fractions of huge companies, and not actually giving you many options. They don’t even allow you to trade in everything on the NASDAQ, so flip a coin for what you can and can’t invest in. There are no comparison tools either, which is proof it’s all name recognition and selling big brands. It doesn’t matter the performance just the name. It’s clearly designed to sell poor people on the idea of buying stock in big companies they recognize, not to actually help them invest. The trading fees are ridiculous for offering fractional shares also, the only way I can interpret charging $1 a transaction (yes that’s $2 total for a sale and a purchase) is trying to deincentivize trading. It seems they just want you to buy stocks on their app and hold. Do yourself a favor, get one of the big name brokers, don’t bother with this.

Had made a payment to fund my account which I then received notification that their clearing house had received the payment and had posted on the account. Then a few days later I get another email stating that they didn’t get a payment and will be charging me $30 for a reversal that never happened. I got in contact with the bank stating that the payment did go through. Which I then reached out to Kevin from Stockpile Customer Support throughout several days he kept referring the only option I had was to pay the $30 and that i only had until May 5 to make the payment. But funding the account takes 3-5 business days to post which then he referred even if I made a payment they were authorized to sale my stocks and wouldn’t be worth it to make the payment since they would sell my stocks and close the account. At this point I had given up in this app. I decided to pay the $30 in order to avoid any additional fees and to close out my account. If you are looking for an app to get stocks THIS is not the one! I’m sure you’d be better off with any other one just not STOCKPILE! Horrible experience in customer service, and 0 assistance from the representatives or company which obviously don’t care about their customers.