Contact Thorlight for Philips Hue

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Company Name:

About: Thorlight is an innovative application to control Philips Hue, LIFX, Nanoleaf
and Yeelight smart lights. One of the unique features of Thorlight is the
ability to know smart lights positions within an environment and play nicely
controlled animations using all lights as a whole.



Thorlight Customer Service 💢

The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.



Verified email ✔✔

E-Mail: support.philips.hue@signify.com

Website: 🌍 Visit Philips Hue Website

Privacy Policy: https://www.philips-hue.com/privacy

Developer: Signify Netherlands B.V.








3 Most reported problems 😔💔

4.6 out of 5

Slow, lame updates

2022-08-28

by JustinOmaha

If you buy a “package” wait a very, very long time for new effects to be added. I bought every package that they offer to support the developer well over a year ago and this is the first update. What’s upsetting is the updates are not equal per channel. So if you didn’t buy the right package, upgrades are worthless to you. I spent a decent amount of money on this app buying every package, and have been left with the same un-customizable effects from day one. Even worse? Upgraded and now certain levels are no longer “unlocked” that I already paid for. But at least they added an effect (ruby) that is a steady red color (none of my guests can notice the difference). Maybe was the app, but sadly they’ve obviously given up.

Very customizable but buggy

2022-09-04

by Mikel27

Sort of allows for endless options for however you wish to setup your lights separately or together but the effects don't last long. With the app open my lights were as I set them but once the app is exited or my phone screen is shut off, the lights don't function properly after a short time. Closing the app disables any sequences or changing scenes you may have set. For example - I have red and blue lights that alternate 3 seconds on/off. Once the app is exited, the lights stay fixed on blue or red and do not alternate. Also, it keeps stating you can only have 3 effects at once - **click to terminate all effects** - click to apply effect previously attempting and the message appears again. Seems like the scenes/lights/effects don't change every click. Sometimes the lights won't adjust properly to your wants/needs without shutting the light off and clearing everything. There are easier apps to use.

Good app, but problem with brightness lock

2022-09-11

by Jeff's Ears

I like the app but some of the animations work well and others don’t seem to work well. For example the party - where? The lights start out with an excellent sequence of repeating loops, then all the lights turn bright red and just stay like that. If I go to the brightness slider and change the brightness to something lower it works again for about 10 seconds and returns to a locked brightness with no animations. Sometimes it is all red and stuck like that and other times it is a blue background with a red one chasing itself. Very cool when it works! Other animations exhibit this same strange brightness lock behaviour, ruby for one. This might be related to animations that use red?


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