Contact A Color Story Support

by Dittodittooo

I have been a long time user of A Color Story. At least 5+ years. One of my favorite features used to be that you could layer their filters along with your own edits and then save the resulting edits as your own unique filters and simply apply the exact same filter to future photos. I had years and years worth of filters saved, custom designed for my own branding and style. I also have bought several of their filter packs over the years.

After updating the app last night, the custom and recent filters feature is simply gone. All those years of saved filters have disappeared overnight. I’m now starting from scratch in attempting to match new edits to my previous aesthetic.

Additionally, they have now taken away every single filter pack that previously came with the original app purchase and you now have to repurchase them all separately. The only filters I now have access to are the filter packs I already purchased separately. All of the filters previously included with the purchase of the app are no longer accessible.

I understand wanting to monetize more filters for new users, but to take away basic functions of the app that long time users have long enjoyed that were included with their original purchase is beyond irritating. To overnight eliminate years’ worth of a long time user’s saved filters without warning is unacceptable.

Unfortunately moving on from color story as most of its most useful functionality no longer exists. :/

by Jesuschristkillmenow

I’ve had this editing app for at least 3 years, and have bought all of the filter packs as they came along. At $2-$3 per pack it’s not a big deal, but when I’ve definitely paid for at least 20, maybe 30 of them, it’s kind of an investment. Since they rolled out the monthly subscription price, something I would be interested in had I not already purchased all of the packs, the app has gotten more and more glitchy, to the point where I can’t edit a single photo or video and save it without it crashing, not saving what I’d done. I love the filters and all of the capabilities of this app which is why I’ve dedicated so much time and money into it, but it’s very frustrating to not even be able to use it at all, let alone have an option for the monthly subscription that deducts the cost of what I’ve already paid. I’ve been a loyal customer for 3 years, I also have their sister app, Filmm+ which has presented all of the same problems and won’t let me save anything anymore. Please fix these problems and I’ll return to these apps.

by Mamanda6891

I loved this app until the most recent update. It was always my go to and now I’m a bit disappointed. I think the update isn't as user friendly. Not really a fan of the the new visual icon set up for the filters and effects. The color text box really interferes with seeing the filter effect icon preview. Not a huge issue, but something i noticed immediately.

Locating “saved” and “recent” edits takes a bit of getting use to, but what has really shattered my heart is actually using the Saved/Recent edits. Before the update i could easily scroll through my saved edits at the bottom the bottom of my image, click any one I’d like and see a preview of how my image would look. I could keep previewing other saved edits before i decided which one id like to use.

Now i actually have to click “use” from the pop up without actually previewing my image with that saved edit. And after i click the use button and realize i don’t actually like that edit with my photo, i then have to go through and undo every single filter layered in the saved edit. I have to start the process all over again hoping the next saved edit i choose will work for my image. If not, the undo process begins again. This is really disappointing and makes the saved edit feature almost useless.