Contact Rail Europe Support
Company Name: Rail Europe
About: Rail Europe is the easy way to buy tickets for train travel across Europe and
the UK. We are the European railway specialists, providing the widest selection
of tickets and passes - including the Swiss Travel Pass - for 25,000 travel
destinations and 11,000 different routes in over 30 countries.
Rail Europe Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Rail Europe
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Rail Europe Website
Privacy Policy: https://raileurope.co.uk/privacy-policy
Developer: Rail Europe
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5 Most reported problems 😔💔
We are doing a long trip from London to Catania, Sicily return. I have received all my tickets for the various journeys ....except I don't think I have received mobile tickets for my wife and me for the journey Milan Centrale to Roma. We have two PDF tickets that take us from Paris Gare de Lyon to Milan Porte Garibaldi (reference PSDZR5 and the E - ticket number is: 831456911 and E- ticket number 448165222) We should have mobile tickets for two tickets for Milan Centrale to Roma but I don't have them. Rail Europe's message says that the tickets are attached to the email but I do not have them. Please could the mobile tickets be sent to my e-mail and then I will put them in my Apple wallet. Thank you very much for your support. Marcel Jinadu
We need assistance. We are a group of 5 people. Our travel agent, Al Polanko from World Destinations, bought the tickets on the 21st from Amsterdam to Cologne and today, August 25th, by mistake, we bought the same tickets again on the same train and at the same time. I need to know how I can cancel my transaction since they are duplicate tickets. I made a payment of aug 21 for $713.45 and today I make a payment of $678.95, for the same tickets, please let me know how I can cancel my transaction of $678.95, both booking are under icelsagarcia@redacted.
Book your train directly, don’t use this middleman
by Nicknametaken921
We purchased tickets for German Rail through this provider with a seat reservation. They took our money and never transmitted it to the rail provider. We confirmed this once we got to Germany. We contacted Rail Europe and got numerous excuses about how reservations were not yet available, but the bottom line was they kept our money, we got a ticket without a reservation and they didn’t even have the decency to give the money back, they just gave excuses. From now on we will book directly from the rail company, no need for a middleman.
This app stinks
by Kilijar
I just bought a rail pass and always had paper. This is the first time using mobile and there is no tutorial that matches what this app looks like. I loaded my pass and the start date on it is different than what I booked. I also go to view the pass and have no idea how to “connect a trip”. we won’t know what trains we are taking till each day we are there. And there is no way to contact Rail Europe. It would be nice to have the paper option again or an app that gives more tutorials.
It wasn’t honored by DB in Germany. I think it’s a scam
by Matt J In Phoenix
I bought a rail pass from Rail Europe for 5 days of travel. I paid $300. It said it would be honored by DB, the German railway company. It was not. They had never heard of it. The reference number from Rail Europe meant nothing to DB. There is no phone number to contact Rail Europe, and they are not quick to return email. I must now buy rail tickets at full price after buying the $300 pass. I will dispute this with my credit card company.
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