Contact Bejeweled Stars Support

by Edmaniac

I’ve been very disappointed with this game for a while now. I’ve been playing for over a year and it’s gone from a cute game you can play in your free time to a drag that is mind-numbing. Plus, I can’t play my music while playing it anymore, as it cuts out exterior audio. They also don’t have any real prizes for their “constellation” thing anymore, so there is no incentive to gain stars from the levels anymore. I guarantee you, I did NOT need five more blue gems, thanks. Not do I ever need more “rare” orange gems. More than that, half the time the game decides to... not do the move I did?? It will completely ignore it and just move the waterfall or ice blocks on. AND, during their new challenge where you can get unlimited hearts, the game ignored the hundred of “mittens” I had won twice, then didn’t even give me my prize when I finally did get enough mittens. This app is taking up almost a whole GB of space on my phone and it’s just not worth it. I never mind spending money on a game that seems like it’s worth it, but this game has never really seemed worth the value of even a couple dollars and I would play it daily, which says something. The only reason I’ve played so long is I’m an obsessive person and hate quitting at something I’ve put time and effort into. But, I honestly think I might delete the app and get a better game or two, especially if the outside music keeps cutting out. It’s just not fun. Very disappointing.

by Notification Failure

Here we go another game that starts off amazingly fun and then once you get to the higher levels then boom virtually impossible to pass unless of course you’re ready to open your wallet. Time and time again these companies continue to rip off kids and people all the time trying to push their narrative that it’s a fun game with all their special graphics and stuff but deep down inside we all know it’s nothing more than another cash grab. I have been talking to the Better Business Bureau about multiple companies like this trying to get them shut down because all their entire existence is revolved around ripping people off. When you coded a game with specific algorithms to make sure you cannot pass levels and in order to pass those levels they force you to buy boosters that just means right there you’re never going to be able to win fairly without them dipping into your wallet.
Kids especially need to be aware of this because they don’t understand and companies thrive off of children like that because they know it’s an easy quick buck, the more people we can get involved to get these companies shut down the better because honestly it’s technically called fraud which is against the law.

This game literally gets -100 stars based on that.

by Jenhekos

I’ve played for years, I’m level 1,100+. I don’t mind purchases. What I do kind is making those purchases and finding that things aren’t being taken care of in the game by the developers. For example, the constellations have been noted repeatedly and still aren’t updated. Why have this? The timer to reset the hearts doesn’t work correctly in my game anymore. It will say 5 minutes to a new heart and I’ll come back awhile later and it will say 11 minutes and there are no hearts. I’ve been playing again for ages and for the first time in over a year, I got two new emojis. Also, it is beyond frustrating to beat a challenge level and get one stupid orange sunburst gem that’s called rare. They’re not. In addition to fixing these, I’d also suggest changing the unlimited play that can be won from time to time to something that can be redeemed at the player’s convenience. If I jump on for a minute and win 30 minutes of unlimited play, I may not have time to do it right then. I don’t want to quit playing but at this point it seems like the developers are indifferent to what seem like basic, obvious fixes that are needed for the game.