Contact Anova Culinary

Contact Anova Culinary Support

Published by on 2023-08-14

About: The Anova family of precision cookers allows everyone to cook like a pro! Paired
with the Anova Culinary app, now perfectly cooked restaurant quality meals are
as easy as the touch of a button. Browse the largest collection of sous vide
recipes by Michelin star chefs and home cooks just like you.



How to Contact Anova Culinary Customer Service/Support

Anova Culinary Contact Information

Listed below are our top recommendations on how to get in contact with Anova Culinary. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Anova Culinary. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Anova Culinary



100% Contact Match

Developer: Anova Culinary

E-Mail: [email protected]

Website: Visit Anova Culinary Website

58.33% Contact Match

Developer: Anova Culinary

E-Mail: [email protected]

Website: Visit Anova Culinary Website



More Matches

Get Pricing Info for Anova Culinary
Contact Anova Culinary! Or Contact Support
Need help using Anova Culinary? Try their Help Center now!
Anova Culinary in the News!


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Reported Issues: 3 Comments

4.5 out of 5

By Joe93103


Poor app

Anova intends this to be the directions for using their sous vide machines. As such it fails. There simply are not enough clear directions provided. Very many of the user-contributed recipes are poorly and unclear written as to technique. Those need to be much better-curated. Some examples of issues Anova leaves unanswered: Is there a limit to the amount of product you can cook at one time? When cooking animal flesh, can you put more than one cut (e.g., one pork chop or steak) into a single bag? If so, would you “stack” them one on top of another, or lay them side by side? Do you put the product in the water before it has come to temperature, or after? Many recipes give very large ranges for cooking times, what gives? Do those relate to the thickness of the cut? When the product is done cooking, can/should it be removed immediately, or can it be left in the (gradually cooling) water to keep warm until ready to sear/serve? Is it dangerous if a small amount of air is left in the bag (because it leaves product out of contact with hot water), or is it ok so long as the bag is fully submerged? It is very unfortunate Anova leaves so many basic questions unanswered. Sous vide is a unique technique; I am a skillful home chef but the skills used in other cooking techniques do not directly transfer to sous vide cooking.



By Ratcliff851


App needs work

The hardware is great. I can’t begin to describe what a game changer sous vide cooking is. If I had it to do over though, I’d buy a base model with no connectivity because the app is a joke. First, the WiFi settings are ridiculous. After trying to connect unsuccessfully many times, I went to the web. I found out that neither your WiFi network name nor your password can be over 15 characters long. Their solution, I kid you not, is to change your network name and password to be shorter (less secure) than it is now. Also, there are many times where the app continues to tell me I need to get within range of the cooker so it can connect. It’ll stick like this with the app 3 inched away from the cooker. Better to just use the manual controls. Beyond that, I don’t understand how hackish their developers must be to not be able to get a simple timer right. It seemed to work on my first two cooks. After that, the timer now starts during the warm up phase. So you end up having to manually time everything anyway. And you have to listen for the cooker to hit the right temperature. The convenience of “set it and forget it” is totally missed with the poor app functionality.



By andrewmo621


Have to reinstall the app each time I use the cooker

The only way I can get the app to recognize the cooker is to reinstall each time I use the device. Four cooks - four installs. I then have to go through the entire setup process each time. I should be able to plug in the device and start the app to start cooking without having to reinstall each time. Once it is installed and working I love the results but this is getting ridiculous. I will return the device as defective if this happens again. Not only this but you can’t manually control the timer. If I don’t want to reinstall the app each time I use the device I guess I’ll have to use the timer on my phone Update: 6 cooks - 5 reinstalls. It works great after reinstalling the application each time but that is just wrong. I’m sending the device back as defective. There is no way this is the correct behavior. Update: I returned the cooker and received a new one. This one doesn’t have the issue that causes me to reinstall. That was due to a bad unit. I’m still giving the app one star though as it is barely functional. I’m not going to repeat all the issues here because several other reviews cover these in detail but the way the timer works, the interaction with the recipes, the failure to support multiple cookers and the behavior of saved cooks are all issues for me. Now that I have a working cooker, I’m happy with the device but until the app gets some significant updates I can’t recommend it




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Why should I report an Issue with Anova Culinary?

  1. Pulling issues faced by users like you is a good way to draw attention of Anova Culinary to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Anova Culinary customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Anova Culinary.


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