Contact FishTrack Support
Company Name: Surfline/Wavetrak
About: FishTrack provides saltwater anglers with everything they need to find fish. The
FishTrack app offers Cloud-free Sea Surface Temperature (SST) charts,
high-definition global satellite imagery, including water temperature charts,
water color, currents, tides, moon phase and marine weather forecasts – all in
one layered tool.
FishTrack Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with FishTrack - Charts & Forecasts. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FishTrack - Charts & Forecasts. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Privacy & Terms:
http://www.fishtrack.com/terms-and-conditions/
http://www.fishtrack.com/privacy-policy/
Read 3 Customer Service Reviews 😭😔💔
Inaccurate and Dangerous
by Tommydeez1161
Dangerous! I have used FishTrack for the past 3 years & just thought the forecast was wrong so often because it’s Mother Nature & unpredictable. I started noticing last year that me and a charter captain I know we’re getting totally different forecasts for the same area. We noticed it again a few weeks ago & I started trying to contact FishTrack. I got a couple very dismissive replies, and nothing since I sent screen shots of two totally different forecasts for the same exact area from mine and my friends iPhone apps. Not only is this very disappointing but it’s actually very dangerous since we fish offshore & rely on forecasts to make sure it’s at least safe. I Love Fishing & would look at the FishTrack forecasts every day about 5 times a day thinking I was looking at good data. It really bums me out that it’s totally unreliable.
Please don’t subscribe.
by Abookulsum
The application was working fine when I subscribed for one month sometime back. Later I subscribed for one year premium service and after two days some of the features (latest sst and chlorophyll) has ceased to show when the cursor is moved to points on the map. When the issues were sent via email, support team responds like once every week and ask almost the same question every time “can you please point out specific issue to us”. I have sent detailed explanation of what is going on and stll they don’t seem to care. I even requested to let me know if I would continue to get the premium service till the day of expiration of the current subscription even if I unsubscribe now. Still no answer to that too.
Very bad customer care.
Nonexistent
by Irishdevil0311
I can only speak about the NE maps available. I find that most of the time there is no imagery to view. I understand about cloud cover. But Rutgers has imagery and it’s free. Plus the fact I am on the water 3-7 days a week in area I want to view. It will be a crystal clear day and still very poor imagery produced by FishTrack. I have installed my app may times like customer service tells me to do. Still no change. Customer service has no phone number to reach anyone. Just email. Don’t waste your money on this. I know of 3 other guys that feel the same way I do.
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