Contact ONE PIECE TREASURE CRUISE Support

My daughter played this game for years and never missed a login day. She spent 40+ dollars in-game as well. But the iPad she had the game on crashed and we went through the grueling process of trying to get her data back. We had her account number, we had a purchase receipt, we had all the information they asked for. But I guess she got a couple things wrong, like the last mission that she did or her crew level, things she never thought she’d have to memorize. They told her they couldn’t give her data back because the information she gave didn’t match, yet they wouldn’t tell us anything else. I explained to them that she’s young and autistic, along with other medical problems, and also that she didn’t have any type of social media to back her data up because she’s too young to do so. This game was very calming for her, yet the people in charge didn’t help us out at all. I never thought they’d treat a mobile game’s data like it was someone’s social security number or bank account information. Their security is far too tight for a game some kids/teenagers probably play. She hasn’t been the same since losing her game, but I’m quickly trying to find her a replacement.

I’ve played this game for multiple years and enjoyed it even though the grind can be a lot. I’ve built an account pouring a lot of time and money into it. I’ve backed it up with an old Facebook and didn’t realize I never backed it up again with my current (I know, big oof on my behalf). Even finding the form to send a request for restoration is a nightmare. I have tons of transaction recipes and answered multiple questions. Of course I don’t remember the last mission I played or even who was my third crew anyone who’s played this game a long time knows that they have a different grind mission every day and crews change frequently. I reached out on three different occasions providing proof of purchase and player ID. Sending screenshots of me using my crew. After three attempts of them saying they have inadequate information I think I’ve finally given up. For a game that literally just pours in money you’d think they could use those funds to have a decent team to make sure their customers are taken care of. It was a pretty fun time playing the game, but if something happens to your account just know that’s probably gone forever.

I want to rate this higher but I can’t based on performance alone. The constant downloading, even though I have chosen the mass:bulk download option, is annoying but I can deal with it. The being cheated out of characters when performing a pull after finally earning rainbow gems through gameplay is insulting. A few times I have contemplated spending money on this game because I LOVE One Piece, but after each pull I retract that thought. I know if I were to spend money I would only be disappointed & feel like i’ve been ripped off. In addition to that, progress in the game can go incredibly slow based on the steep difficulty curve. Now it may just be me, but with upgrading my characters as much as I can in every way possible, the story seems to really slow down in pace do to overpowered opponents & slow battle pace. I originally played this game around the time it came up but when I upgraded my mobile device & tried to log back into my account but everything was gone. I gladly started over because of my love for it but now some of these issues make it frustrating going forward.