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Company Name:

About: 4moms develops robotics technology-based products that cater to the prenatal to preschool needs of
children.

Headquarters: Pittsburgh, Pennsylvania, United States.


 
  2021-10-04

4moms Customer Service 👿🤬😡😠💢😤

4moms Contact Information

Listed below are our top recommendations on how to get in contact with 4moms. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact 4moms. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



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Read 3 Customer Service Reviews 😭😔💔

2.3 out of 5

Love the bassinet, hate the app

2022-04-28

by HeyItsMe1221

We got the mamaroo bassinet despite what seemed to be 50/50 good and bad reviews because we were so desperate for sleep we were willing to risk it not working out for us. The bassinet was a lifesaver. Baby went from sleeping for an average of 1.5 hrs at a time and then taking another 2 hrs to go back to sleep (from about midnight to 7am...so we were basically getting no sleep at night) to him sleeping nearly 4 hrs and only waking long enough to eat the first night of using the bassinet (been using for 3 weeks now and he’s almost sleeping through the night at 7 weeks old!). It was 100% worth the money to us.

HOWEVER...The app is TRASH. It was so convenient at first to be able to adjust settings and the timer in the app while I get to stay cozy in bed, but I have only been able to use it problem-free for a few days off and on over the last three weeks. I’ve uninstalled and reinstalled, made sure it is updated, and even unplugged the bassinet and then reinstall the app and it still crashes! Same for my husband...so it’s not just me! It’s annoying that being able to control it through an app is so strongly advertised as one of the best features and yet it rarely works...

Bluetooth disconnects. App crashes. App is only way to add time

2022-05-05

by Meeeeeeeeeeeeeeeeeeeee122

Repeatedly loses the Bluetooth connection. I’ll be able to adjust things from my phone, and then the next time I go to use it, it says it can’t find the bassinet even though it’s 3 feet away from me and running. And I’ve also had the issue of the app repeatedly crashing.

This is extremely frustrating combined with the fact that the bed turns off after 4 hours, which wakes up my baby. I specifically set an alarm on my phone so I could add more time before the 4 hours ran out, but I could not get the app to connect even though it was working when I went to bed. And since there’s no way to add time on the physical bed, this was extremely aggravating. Manually turned the bed back on as soon as it turned off, but of course my baby still woke up. This mama is desperate for sleep and I have a hard time getting her in her bed at all so please 4moms fix this issue so that when she’s finally asleep I can keep her that way!

Overpriced Trendy Crap

2022-05-12

by Taylorbreez

My baby does not like the mamaroo swing at all. I wish I would have gotten a regular swing. -But I’m the most annoyed with the 4moms bassinet. It only has a max of 4 hours so if I turn it on (the motion, the vibration, the white noise) it turns off after 4 hours and my baby wakes up every time. I downloaded the app so I could connect to my phone via blue tooth and maybe catch the timer on the bassinet to reset it before he wakes up but it will only connect about 25% of the time even after troubleshooting it without having to unplug the bassinet & plug it back in. Pretty crappy considering the price tag on this brand. It’s just trendy. Not really quality.


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