Contact Soccer Stars Support

by Nikolai987

Multiple issues with this game. Let me just say it’s a fun, addictive game... BUT the customer support for this app is terrible. I’ve submitted multiple emails saying that I lost coins because the game said I lost connection even though I was connected to my WiFi. I spent $4.99 and got about 100,000 coins, with about 1,000 bucks as well. I played in Italy for my first time, which costs 50,000 coins to play at. I was winning and I scored the winning goal, but it said I lost connection, then it said I ran out of time, then it booted me out of the game and sent me to the main screen, but it stole 50,000 coins, all because I lost reception. I can use many explicatives to show how upset I am at this game, but my anger goes nowhere. I highly suggest people to not spend money on this game, and don’t play a high stakes game if you’re not prepared to lose all your coins. Oh and this game likes to take commission so you lose 5-10% of what you should have won because of “salaries” of your team uses. It’s a scam, and I’m complaining to Apple since Miniclip and it’s support team hasn’t done anything to compensate for my losses because of their game flaw.

by DWattsQ8

So I had played this game before years ago on my Facebook account, stopped playing, some years later I picked it back up on a guest account. While playing I made some purchases on that said guest account, not a lot but around 20 dollars. Well you are constantly notified to link the game to your Facebook, and after a while I decided I would like to try and get some of my friends to play and clicked to link my account. So now my guest account I spent money is gone and that old account pops up with none of my purchases.

I think hmm, well go through the options of customer support , tell them my situation someone responds telling me to send screenshots of my receipts ( not sure why I have to do that.. you guys don’t keep records?) so I did what was asked of me. Found the receipts, got my screenshots and sent them back. NEVER EVEN MESSAGED ME BACK! So still giving them benefit of the doubt, I reach out again and explain my situation. IVE BEEN TOTALLY IGNORED THIS TIME. Very disappointed.... why would you not restore someone’s purchases. Games alright but horrible customer service.

by Silvatarri

You start the game and it can be very fun. However, as soon as you start getting matched up with players who have played for a while this game becomes an exercise in tedium. In most higher level games your opponent will rarely even take a shot. Basically they will start moving all of their pieces back into their goal and wait. To adapt, you move your pieces back to your goal. Then they knock your players out of your goal. Then you knock their players out of their goal. This continues until one of you loses your patience or unsuccessfully sends a piece in front of your goal. Early matches are actually fun as lower level players will take a risk and actually try to score without having covered their entire goal. So you are kind of going back and forth trying to score (which I’d argue is the point of the game). The matchmaking system is a joke, the time it takes to play one game can be excruciating, and you’ll need to spend money to get anything done.