Contact Zazzle Support

by Shemon525

1.) Your “CHAT” per se, is not a chat site, or button, or clickable, it’s an email button. So much for LIVE CHAT that you say is LIVE, but is not. To add to the supposed LIVE CHAT, you tell me it will be 2-3 business days before you get back to me regarding the big mess-up on my phone order (Totally different cell phone case than I ordered). So, I attempted to re-order the correct iPhone XS MAX and going into Designer mode, I attempted to click on the message button and nothing happens-dead!

2.) So, in attempting to pull up designer mode again, a different way, I click in the 3 lines up in the left hand corner, and a menu comes down, but trying to click on anything in that menu, again dead; Nothing happens, no matter what I try to click.

You guys need to go back to the drawing board on your app, and consider not lying to people about your LIVE CHAT. Just say, “We’ll email you back”, up front in your app. That’s what it is anyway.

by Ernburd

Not sure what the latest updated was intending to fix, but it definitely caused more issues than were resolved. I can’t even use the app. Upon opening, a “Please Update the App” pop-up fills the screen and cannot be exited out of. When I click the “Update” button on the pop-up it just brings me to its App Store page which shows me there is not another update and the only prompt is to “Open” the app so nothing is resolved. This is especially frustrating because I only tried to use the app because the desktop website is not allowing me to edit any designs on literally any product so I’m kind of at a loss. I was looking to order multiple business essentials, but if one of these various issues can’t be resolved soon I’m unfortunately going to have to look for another supplier.

by Scaly_dragon

If only it worked!

I log in online into my existing Zazzle account just fine (member since 2007). I make purchases and review my shopping cart.
I decide to try this app and download it.
I open the app and enter my email address EXACTLY as it was entered in the online account. It is THE SAME email that Zazzle uses to send promotions to me. I enter the password that has been perfectly accepted JUST MINUTES AGO at Zazzle online.
The app gives me the “I’m not a robot” Captcha test which I complete.
The app says either email or PW is incorrect. I try again very carefully but the app insists.
I sigh and use “forgot my PW” link in the app despite the fact that I DIDNT forget the bloody PW but whatever.
The app happily announces that email was sent. I give it two full hours but the email never arrives.
Repeat steps 3 through 7.
I don’t want to create a new account just to get the stupid app to work, so I GIVE UP!
P. S. Conclusión of all this circus: I get email from Zazzle to – yes, you guessed it, THE VERY SAME email address rejected by the app - reminding me that I “left something behind” so I go back (NOT TO THE APP, BUT ONLINE!) and complete the purchase.

So… what do you have to say, Mr. Developer?