Contact Empire Z Support
Company Name: Ember Entertainment
About: After "The Event" the world lies in ruins.
You must lead the remnants of
humanity to band together and desperately try to rebuild civilization.
Empire Z Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: contact@ember-entertainment.com
Website: 🌍 Visit Empire Z Website
Privacy Policy: http://www.ember-entertainment.com/privacy-policy
Developer: Ember Entertainment
3 Most reported problems 😔💔
Pay or Die.
by MatthewAV
• If you have a job and live in the real world, THIS NOT THE GAME FOR YOU.
• Stay-at-home people create mega-groups and will destroy everything you’ve built.
•••I JOINED GROUP FOR HELP: the woman leader “Queenie”(?) expected everyone to go online EVERY DAY at a specific time for roll call (NO EXCEPTIONS) or get robbed by the group.
•••You’ll have to join a group to play long enough to create fun stuff; you can go solo for a bit, but the mega-groups have scouts that will find you, let you build up resources, then steal them.
• Devs don’t respond to emails.
• Why would they?
• Devs make money from the home bound people spending their monthly checks or mom & dad’s allowance on game items.
• GREAT “arrangement” that has been going on for years now.
• You can get a few weeks/months of fun before you’re first mega-group hit.
• Dev’s creative response should be interesting.
Can’t keep the game functional
by Tiesun
They are constantly are letting the game crash during events. Provide poor compensation given the fact you lose all your troops from getting attacked when the game randomly comes back online. Requests to have your troops and items list due to their game failures are ignored. Currently we had a big weekend event that didn’t happen because of some error and only a couple of players are able to score now.
Strongly suggest opening servers
by Ray's Island
I played this game almost 2 years ago. Anyone readying this don’t get me wrong this is a great game BUT I would absolutely love to start this game all over from day one with everyone else. I brave the money now to drop on items/packs but won’t because everyone is so far above me now that I came back. It’s truly no fun. Please open new servers for the new/old players that want a fresh/fresher start to the game. If I can restart from the beginning with everyone else I would easily drop $200 on the first week.
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