Contact Onkyo HF Player Support

by MashaT22

Why should people who’ve already owned this app be subjected to ads? This doesn’t bode well with loyal users who’ve made your app popular. I’d understand showing ads to new users and requesting an optional IAP to get rid of them — but it’s truly unfair and a money grab to do this to those of us who’ve had your app for years. I’m considering deleting your app for this reason alone even though it’s a stellar app — there are plenty of amazing HiFi iOS app options that don’t impose ads on current users. Please rethink this decision ASAP or else you’ll likely lose many users.

by Td351

I love this app for its functionality and ability to play hi res music and have purchased it for the ability to play dsd files. It’s easy to use and sounds great, but it’s causing my iPhone backups to be huge because it is backing up my hi res music files when doing an iPhone backup. Some apps allow you to select whether they are included in the backups, but there is no such selection with this app so I have ended up having to buy more iCloud storage to accommodate these huge backups that this app is causing. Emailing support has been useless so far because they have offered no troubleshooting and their only suggestion is to contact Apple. I don’t believe this to be an IOS issue because no other music apps that I have tried have caused these huge backups even with hi res audio added to them. Bottom line is that so far there has been no support for an app that has been paid for. Beware

by Llihgdots

This is a solid piece of software ruined by idiotic middle management who, looking for a feather in their cap, decide to add ads and ruin an otherwise perfectly useful product. I know the engineers didn’t do that.

I, like many people, hate ads and will not tolerate them. I would be willing to pay a few dollars to remove them. But $10 in an in-app purchase that can’t even be shared? Absolutely not.

Onkyo burns good will treating their customers this way while the original app had built good will. I own Onkyo hardware but when a company “pulls a Sony” I not only refuse to give them my money with future products, I become an evangelist against them. So, middle managers, do the math: you have received no payment from me, I block ads, and now I refuse to buy your product and persuade others not to as well. That looks like a loss to me.