Contact Onkyo HF Player Support

I love this app for its functionality and ability to play hi res music and have purchased it for the ability to play dsd files. It’s easy to use and sounds great, but it’s causing my iPhone backups to be huge because it is backing up my hi res music files when doing an iPhone backup. Some apps allow you to select whether they are included in the backups, but there is no such selection with this app so I have ended up having to buy more iCloud storage to accommodate these huge backups that this app is causing. Emailing support has been useless so far because they have offered no troubleshooting and their only suggestion is to contact Apple. I don’t believe this to be an IOS issue because no other music apps that I have tried have caused these huge backups even with hi res audio added to them. Bottom line is that so far there has been no support for an app that has been paid for. Beware

This is a solid piece of software ruined by idiotic middle management who, looking for a feather in their cap, decide to add ads and ruin an otherwise perfectly useful product. I know the engineers didn’t do that. I, like many people, hate ads and will not tolerate them. I would be willing to pay a few dollars to remove them. But $10 in an in-app purchase that can’t even be shared? Absolutely not. Onkyo burns good will treating their customers this way while the original app had built good will. I own Onkyo hardware but when a company “pulls a Sony” I not only refuse to give them my money with future products, I become an evangelist against them. So, middle managers, do the math: you have received no payment from me, I block ads, and now I refuse to buy your product and persuade others not to as well. That looks like a loss to me.

If you are not using itunes (i.e. you have moved to music) and you are planning to load a large number of flac or other uncompressed music files look for other players. If you do not not have a large iCloud drive to hold the fat uncompressed flac files then look for another player. Finally, if you are looking for application support then look for another player. I have found no e-mail address, no iphone and no FAQs for the app. The instructions to transfer files into your iphone assume that you have itunes. I guess Onkyo realized that music was quite different from itunes and added a file browser to download stuff from the iCloud drive. This works – but only partially. After a few downloads the application ceases to download and the only way to continue is to restart the iphone. When files are not completely downloaded or they cease to respond the app aborts. I do appreciate a few things particularly the possibility to see music organized by either composer or genre. And then, of course, you must be sure to have organized your metadata correctly.