Contact LoungeBuddy Airport Lounges Support

by Pleaseupdatethisapp1985

I used to love this app, but I’ve been encountering so many issues as of late.

1. I’ve been unable to upload photos because my iPhone is set to “Live.” It’s not, but that’s what the app developer says.

2. Some of their lounge info isn’t up-to-date. For example, CX Lounge in PVG still has old pictures and reviews. That lounge has undergone a complete reno.

3. Priority Pass (PP) members really skew the ratings of a lounge. For example, the AS Lounge at PDX often limits PP members. As such, they rate it as one because they couldn’t enter. I understand their frustration, but that shouldn’t be a reflection of the lounge. Someone at LoungeBuddy should vet reviews.

4. Pictures should also be vetted. I’ve reported so many photos that are inaccurate. Some picture are also pulled from Instagram and aren’t the actual lounge. Why and how are pics pulling from IG?

5. Trip info is sometimes inaccurate. For example, if I enter a flight from HNL to PVG, the app also shows me I have lounge access at PVG. I really don’t because my final destination is PVG. If I have a connecting flight the next day (for example US to Tokyo to Hong Kong) the app doesn’t recognize it as one trip. It splits up the days instead which make the visual very clunky.

6. I understand we can’t write novels about lounge reviews, but 200 characters really isn’t enough. How about 400 characters?

by Remanman

I used to really like this app. Then, as often happens, it was sold. Every change since then has made it worse and harder to use. This latest redesign takes it to a new low.

One MUST create a trip in order to see what lounges are available in a given airport. Even doing that isn’t as straightforward as it should or could be. Being able to see what lounges are available has occasionally determined which airport I fly into or out of. Now that is hugely cumbersome.

All my history, statuses, reviews and pictures are gone. Why did I bother with any of this?

The biggest insult was when I told them I was displeased. I got a quick reply from someone supposedly from “support.” Not only was he unhelpful, he basically told me to use it the way LoungeBuddy wanted it used, or not to use it at all. Better to just say nothing.

I’m not sure how these changes will make LoungeEnemy more money, but that is the only reason I can think of for what has been done to this formerly good, useful app.

I took their survey as requested/suggested below. I know they must consider every user, not just me. But no harm is done by bringing back a feature that I and others deem important. Other users lose nothing this way.

by ChocoaBuddha

If you already get free lounge access (or have an American Express credit card), and you fly out of small airports, then this app is for you. Otherwise you’re SOL. Major airports like SFO, ORD, LAX, LGA (I could go on) are all “coming soon.” This is a HUGE drawback because most people on earth pass through major airports during travel. The uselessness of this app makes it virtually impossible to even recommend it to friends who already have airport lounge access, let alone the general traveler.

I do not have an American Express card (the app was acquired by AE), but even if I did, it would cost me $44 for lounge access at my local airport. Where are the discounts they advertised?

This app is a hard nope for me.