Contact Minuteman Support
Company Name: Minuteman Library Network, Inc
About: Minuteman Mobile: Library Catalog, Account, Digital Card, New Titles
With the
Minuteman Mobile app you can:
Search the Minuteman Library Network catalog and
place holds
Renew checkouts and freeze holds in your account
Enable your
personal digital card on your phone
Explore your library’s digital collections
of eBooks, Digital audiobooks, Digital video, Digital magazines and more
Browse
new and noteworthy titles
See your li.
Minuteman Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: webmaster@minlib.net
Website: 🌍 Visit Minuteman Website
Privacy Policy: https://catalog.minlib.net/PrivacyPolicy/App
Developer: Minuteman Library Network
3 Most reported problems 😔💔
Complete downgrade - garbage app
by JonTK
As usual with municipal projects, this “improved” app is worse in almost every way. The old app was simple, straightforward, easy to use, and well laid out for a mobile app with big easy buttons and menu screens.
This new abomination is like a bastard stepchild of a website and an app and not enjoyable to use. It’s slow and buggy, everything is tiny and hidden behind meaningless corporate buzzword tabs like “discover”. Do you need a degree to be this bad at menu design? Like from the same feeder school Netflix hires its designers? Why is the main screen pushing new titles at me? If I wanted to browse, I would WALK INTO THE LIBRARY. There’s a “hide” button, but it isn’t working for me.
Remember when Butterfinger changed its recipe and no longer tasted the same but tried to advertise as better? That’s what you’re getting here: icky crumbly imitation Butterfinger; killed the simple app that works for an ugly one that doesn’t. It saddens me this change is being forced on patrons. Remember the old adage, folks: if it ain’t broke…
Either debug it or bring back the old one.
by Susanh11
Although the original app was dated looking, it worked perfectly. The new one has cool features (love that we’ll supposedly be able to do self-checkout with a phone) but absolutely doesn’t work. Takes forever to load and crashes constantly. Today it couldn’t find a book I wanted, either by using the title or the author (both entered correctly) even though I was able to locate it quickly by searching the catalog through the web browser. I’m so annoyed I deleted the original app.
Not as functional as the old app
by Minma1987
Improvement in UI, but a key functionality is missing: in the old app when I see all the books that I checked out, I can see how many times I renewed them, so I can plan the return dates. I borrow many books for my kids and it’s very common to auto-renew them a couple times before we return. Now there is no way to find out how many times I renewed, and which books reached the maximum renewal times and I need to return by the due date. Please bring this functionality back and I will update my ratings!
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Why should I report an Issue with Minuteman Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Minuteman Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Minuteman Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Minuteman Mobile.
