Contact Guitar Tuner Support

by Superseth88

Been a minute since I picked up my guitar and ukulele. This was always my go-to tuner. The free version. The one you could click to avoid a trial by clicking the x in the top corner or whatever it was. Now you are forced to either use the free trial of death ($8/week after three days) or pick a new app, which I will be. If this app is making money, it is by scamming people who either do not realize there is a weekly fee, or didn’t remember to cancel their trial. No one would knowingly pay more than $400 a year on a guitar tuner app masquerading as a free service on the App Store, and Apple should honestly do the right thing and remove the service like they did other insane fee charging apps.

What makes it worse, and the reason I’m bothering to write a review, is that the developer clearly either does not understand or care based on their responses to other reviews on the matter. We aren’t daft; we understand what a three day free trial means. We understand we can cancel it, but what is confusing is that you would purposefully neuter your app and then act completely ignorant as to why such an insane and immoral change as a forced premium-to-use model and sketchy free trial period/fee would upset years-long users.

by Awesomepal

This ridiculous, for lack of a clean word to use that truly shows how ticked I am, app refused to let me bypass their intro without subscribing to their premium “trial”. The “trial” automatically begins drawing money after it is over and is darn (again, lack of a word) near impossible to turn off. How do I know? My second plan after closing out the app and clicking back on it again (The intro only appeared again) was to sign up for their subscription and immediately cancel. The instructions say you can close it out through iTunes. Okay, 1. iTunes is an incredibly hard platform to manage, as anyone without a computer science degree who has spent five minutes trying to work the thing out will agree with. and 2. This is an APP. iTunes is for music! That’s why it had “Tunes” in the name! And lastly, I DON’T HAVE ANY MONEY TO PUT ON MY CARD TO EVEN SIGN UP FOR THE THING! I’M DOWNLOADING A FREE GUITAR TUNER APP, DO YOU THINK IM ROLLING IN DOUGH HERE? ALSO, THE PREMIUM FEATURE IS $8.00? Seriously, this app is ridiculous. Maybe if they got rid of this marketing scam at the beginning of the app I would be able to actually see the rest of it, including the actual tuner portion. DON’T BUY UNTIL THIS SCAM IS OVER.

by Gloomyguac

Look, I get it. People that work hard to develop an awesome app deserve to get paid for their efforts. I’ve used this app since 2013, and honestly could have sworn I paid a one-time premium fee a long long time ago (maybe to remove ads??), but maybe I just have that confused with something else. I would HAPPILY pay a one-time fee comparable to the cost of, you know, an actual physical guitar tuner. I’d maybe even pay a little extra because of the convenience of always having a tuner handy on my phone. But $8 a WEEK?? Are you crazy??? If I had been paying that fee the entire time I’ve used this app, I would have spent nearly $3,000 just to tune my guitar at home myself. And to the developers - please don’t bother responding to my review with your “oh but you don’t have to pay because we’ve got this free trial” nonsense. What are we expected to do after the free trial? PAY $8 A WEEK or never use the app again. *rolls eyes*