Contact Learn Spanish Support

by JGrindel

Zero stars for customer service and IT support. The app is popular with our three kids and that’s the start of the problem. We have three iPads but family share does not work. We contacted Alex at Study cat but they refused to help us. We have the app working on one device and just need them to fix family share which they advertise buy do not deliver. They are unhelpful, dismissive, rude and condescending. They insisted that we provide a receipt. We cannot locate the receipt because it’s an online purchase. We offered to show them a screen shot if the app working on the one tablet or other screenshots proving purchase. If we didn’t purchase the program then why is it working on this device. The money to purchase the app again is not the issue. I bought all three kids Rosetta Stone instead at a much higher price. It’s the principle of the matter that Study Cat will spend more time and money fighting against providing help that just helping us. Why make such an enjoyable app and then couple it to poor IT support and the worst customer support imaginable. Their answers make we wonder why they even answer since they are just a brick wall. Don’t buy this product or any other product from these people. They don’t understand the first thing about customer service.

by MamaB2100

My youngest child loves the app except it seems there is only one level for all kids up to age ten? If this is not the case, I am not sure how to increase the difficulty level. Please help. Now that my youngest child has mastered all games for the eight-year-old level, I adjusted the age to ten for my older child and hit save, and all of the games are exactly the same. She has been waiting patiently for a more difficult set of games and for her little sister to master the lower levels It’s taken over an hour and several Google searches, and still I don’t know if it is even possible? My older daughter was excited to be able to start at her own more difficult level this weekend. I would not have bought this app if I would have known all the games are the same for all ages.

by Tayaw00zy16490

This app is Bad for teaching kids. The app gets 0 stars. You all might think this is funny, and I’m joking, NO. 😤 My friends use this app, and when they try to learn, all they hear is CASINTO, or BEAPTHA. They are not even CLOSE to Spanish and they have been learning for 2 years. This is not exeptible. Instead of this app, there is this game that’s called, DuoLingo. You can learn ANY language, and also, you get to MAKE your profile picture! DuoLingo is a way better app, and will really help kids learn Spanish!!! So, NEVER get this game or, advisor, GIVE IT SOME MORE HEARABLE WORDS THAT COME OUT OF A DUMB CAT?! So, everyone, get DuoLingo NOW! It’s way better than this game. So, have fun with fun DuoLingo!