Contact Water Tracker Support

by Dehydrated In NC

I just purchased this app with great anticipation. Unfortunately, I am greatly disappointed. I created a Siri shortcut to log a 16.9 ounce bottle of water and then used that shortcut to log my first water intake from my watch. Siri replied that it logged the water as expected. However, the log didn’t update on the phone. Meanwhile the watch app still shows that it needs to be setup with all the same information I setup on my phone. I attempted to refresh the connection from WaterMinder but this had no effect. I tried closing WaterMinder and relaunching it to no avail. So, I figured I’d try the Siri shortcut on my phone. This logged the 16.9 oz. and magically the previous 16.9 oz. also appeared, giving me a total of 33.8 oz. obviously this means I should delete the duplicate entry I had just logged which I did. Now every time I select the history tab WaterMinder crashes. I had high hopes for this app. I’m still hopeful that the developers can fix this.

Update: Clearing iCloud data, removing the app from the phone and watch, and starting over has resolved the crashing issues. I did have to setup the app on the watch. It also appears that the watch interface settings are not syncing. I configured it to use the ring interface on the watch as well to get around this.

by Josey86

This is my favourite water tracking app. I’ve been using it for at least the last 5 years. Unfortunately, in the last few months, anything logged from my Apple Watch doesn’t sync with apple health, so to keep them synced I either have to go in to apple health at the end of everyday to add in my hydration from the day (which doubles everything up in the app) or log everything from my phone. For some reason, logging on my phone instantly syncs with apple health. I’ve tried contacting support and kind seem to find anything other than FAQs, so I’ve resorted to leaving a less than stellar review in the hopes that support will see it and help.

I have uninstalled and reinstalled the app on my phone and my watch multiple times. I’ve tried restarting my phone and my watch. I’ve soft reset my phone. I’ve tried unlinking the app from apple health and relinking. Nothing seems to fix the problem. I’ve not had the app completely removed from my watch for three weeks. Prior to that I had it off my watch for two months.

by Conrad Taylor

I have been using this app for over a year now and it’s a very good app. However, it can be much better because anything consumed doesn’t always update the main screen. At this time, I need to tap History and tap Hydrate to see the updated totals. Next, how does one determine the hydration factor impact for soy milk because this doesn’t appear to be a standard option in the app? Furthermore, Reminders need to be simplified to something like every half hour, hour, and other value entered by the user. BTW, this could be similar to the Podcast app. Also, I should be able to receive these reminders only during certain interval during the day and the reminder should tell me how much to actually drink to meet my daily goal. It would be nice if I could say, ‘Hey Siri, log 8 oz of water’ or similar phrase but I know that Siri is very limited in its abilities to do anything at this time. In summary, this is a very good application for tracking my fluid intake per day but there are a few enhancements that I feel would make this app even better.