Muse Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Mars Studios
64.29% Contact Match
Developer: Shenzhen iMyfone Technology Co., Ltd.
E-Mail: [email protected]
Website: 🌍 Visit Sora AI Website
75% Contact Match
Developer: shlabalama Games
E-Mail: [email protected]
Website: 🌍 Visit Sora AI Website
Privacy & Terms:
https://www.marsstudios.co/privacy
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3 Most reported problems 😔💔
Seems a bit misleading???
by Norton890
I purchased a subscription.
So the problem with this application is that whatever prompt you reuse will produce the exact same video. If you type in Superman, it will produce a video of Superman graffitied on a building wall, and it's a drone shot zooming out from that building. If you type in a pirate ship, you will get an image of a ship sailing across an ocean. If you type any prompt more than once, it will produce that exact same video. So that leads me to believe that this AI is not generating new videos, but rather pulling videos from a large dataset based on the prompts that you write it, and it's doing its best to find a video from that dataset that closely matches the prompt you typed. I could be completely wrong, and if I am, please let me know. But that's what appears to be going on.
If I am contacted I will remove this review
by DJ Bear Cole
I purchased the year and made a few videos. Cool tool! However, after one of my videos processed the app froze and then dropped all of my AI Video credits. 39+ I believe. Couldn’t figure out what to do because restore purchases wasn’t working so I tried support. On my iPhone 13 I get a blank support screen and can’t submit anything. All updated and brand new phone. Tried iPad too. So I purchased 20 more credits and saw the charge. My account still says 0 AI Video credits. I should have 50 to 60 credits by my count. Please contact me back quickly to help - I love the tool but have an upcoming deadline and none of what I paid for.
Buyer beware: Surprise in-app limits and charges
by Drebby
When you sign up, it says nothing about limited capacity/credits so essentially you’re paying 20 bucks a month to only get a certain number of credits. It also looks almost as if they are just a shell for another tool like Sora. For the monthly membership, which currently cost $20 you only get 20 credits and each of those credits produces a four second video. So basically for your membership you get one minute and 20 seconds of video for $20. Massive ripoff, will be complaining to Apple. Processing time is slow too and you have to pick from preset video styles which are super limiting. Buter beware
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