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by Acrisis

I purchased two aiper bots last summer of 2025. Required email + password + exact location + scanning for device networks or app would not allow for setup. I gave in. Shut down the pool in the fall. This spring 2026, I guess the app updated. No record of my email, password or devices. Had to setup again, sharing my location exactly etc … then it complained my devices were “ bound “ to another account, so I had to reset them … then I had to give more details about my pool than my pool company even needs …
No, you don’t need to know exactly where I live and all other devices that are on my wifi network!!!

by Ray987123

When I purchased their pool cleaner, it specified that it comes with a phone app. Months later the app stopped working unless I agree to intrusive user and privacy agreements. That was not part of the purchase which never mentioned such requirements. Note that I’ve estimated the number of legalese words in these documents. User agreement has about 4000, the privacy document about 7000. Even if someone were to read all of this, they wouldn’t really understand the meaning.

by CoolGTom

We use the app with a Scuba X1 Pro Max and HydroComm Pro. Primary complaint is no notification when the Scuba docks. The app clearly shows it is recalling, then docking, then it connects to WiFi, and there should be a notification at this point. Nothing. Ever. Only when the robot is removed from the water is a notification received that cleaning is complete - retrieve promptly. Not helpful.

Addendum 1) We sometimes manually power off the HydroComm at night or remove it from water. After powering back on or placing back in water we get dozens of sensor error notifications. Firstly, everything’s fine and it returns data. Secondly, just one notification would do if there really was an error.

Addendum 2) When Scuba is in water on Standby and connected to HydroComm, the cleaning capability does not show the same as chosen before entering water nor can it be changed.