Contact SWAN Libraries Support

by Chumpy2003

I use my local library a lot, so the Swan app was very useful for me. The developer suddenly discontinued it and this is the new replacement app. So far, it’s useless for me as it keeps crashing and/or losing my account info during a session, so I have to shut it down and start again. I’ll update this review if things improve, but right now it’s a 1-star because I can’t do anything with the app. Needs more testing and bug-squishing for sure!

by Fqntrsjytdsyjdzhtdymfg,du

To start, releasing a new app instead of making a version 2.0 of the existing one is unnecessary in today’s world. Moreover discontinuing support for the original app (not by updating the server/website framework itself but rather by disconnecting the app and catalog provider) is a slap in the face to your users and an inconvenience considering no notice was given within the app beforehand. But anyways, the one star is for the current app so let’s move on to that.
I’m not even joking I counted 7 bugs/flaws within the app on my first use. Let’s go over what I remember:
•App doesn’t support the automatic iOS light mode/dark mode preference like the original did. You have to toggle this manually via a moon/sun icon hidden not under more or a settings pane, but under account.
•Correct login info is returned as incorrect when first inputted. You have to tap enter again and it will go through
•Tapping forgot PIN just returns a blank window with a functional x button.
•The progress bar that follows is not only choppy but is irrespective of the amount of loading time that has passed or remains. It also should reach full and the homepage immediately appears after. A percentage would also be nice.
•There are only 3 fun facts above the progress bar (which are recycled on later app launches). More variety and perhaps one unique fun fact for each library in our system would be nice??
•The process of enabling notifications also needs tweaking as others have mentioned.
•After exiting the display card page the brightness doesn’t always return to what it was originally before being cranked up to 100%.
•There should not be double/back to back loading icons at the start of future app launches when info is saved. It just doesn’t look good.
Well there you have it. A lot of room to improve the app and I even thought of 1 more. Where was the quality check before this was published? What was wrong with the old design and app? The developers should either fix the issues mentioned above or reconnect the original app so that it is functional again. Wish I could give 0 stars.

P.S. Your library list in the App Store description is supposed to be alphabetical but Westchester is out of place.

by Chicagominimal

This app is slow and buggy. I get logged out constantly. It takes forever to open. Awful update. Why lose the old one? It was much better than this.