I ran in the Carolinas weekend trifecta event in November 2025. I have run several Spartan races before and always had a great experience. It had been several years since I ran my last race so I decided to invite my sister and her boyfriend for their first race (kind of a weekend family event). We ran and completed all 3 races in the weekend but did not receive our weekend Trifecta medal or appropriately sized finisher T-shirts. Why you might ask? Because they ran out of both weekend trifecta medals and finisher T-shirts. We noticed (after finishing the Super race) that volunteers were already handing out the weekend Trifecta finisher medals. So, by the time we finished our Sprint toward the end of the day, the medals had run out. We followed up with the staff at the event (wearing blue shirts, not red) and were told that all we needed to do was send an email referencing the missing items and they would be sent to us. One staff member even had a laminated card with all the Spartan contact information we needed. We were told to send the email within 10 days of the event (which we did). The reply I got from the customer service department was vastly different than what I was told by the staff at the event. First, I was told that they were unaware of any shortage of medals or t-shirts. Second, I had asked about the weekend Trifecta shirt and hoodie we were supposed to receive after signing up. I was told that in order to receive those items you have to register prior to May 31st. That information is on their website but it is at the bottom of the webpage in the fine print. We registered after this date but there was nothing during the registration process referencing this deadline. I mention this for as 'buyer beware' warning. Once customer service finally acknowledged the shortage of both the medals and shirts, they confirmed that I would be sent the items I was due but to be patient as they tried to address the backlog. They indicated it would take roughly 7-10 weeks and perhaps longer due to newly implemented tariffs. Fast forward to today and several emails and 18 weeks later, no medal and no t-shirts. I have continued to follow-up with polite, but direct, emails and have spoken to no less than 5 customer service reps. Each time I am reassured that I will receive my items and each time I wait a few more weeks with no update. I would like to point out that since the event I have ordered motorcycle parts from China TWICE that have been able to clear customs and get to my house in around 8 weeks. Their medals are sent from China as well so I would have to believe by 18 weeks they should have arrived in the U.S. Additionally, according to their online race schedule, they have hosted 3 weekend Trifecta events in 2026 already. So I ask, have all those racers not received medals either? Otherwise, they have had medals to distribute but only to those who have paid to run races in 2026, not those of us who paid to run in 2025. I am beyond fed up with this organization as they have on interest in addressing issues or taking care of racers who spend so much money to run their events. We each spent over $500 to run in this event and to date all we have received is lip service. We paid for the event, ran the event, earned the hardware and would like the items we should have received on race day. Spartan race is truly disrespectful and inconsiderate of those who spend their money with them. Their organization is abysmal and they should be embarrassed at the lack of service they're providing. As a result, I will not ever sign up for another race and I suggest you do the same!