DPIP Status

Last Updated on 2024-09-15 by Kuo Chen Yu

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Common DPIP Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot DPIP app on iOS and Android devices. Solve all DPIP app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

DPIP iPhone Issues and Solutions

DPIP iOS app crashes, not working, errors
DPIP iOS app network issues
DPIP on iOS has black/white screen

DPIP Android App Issues and Solutions

DPIP has errors/crashing/not working
DPIP server network connectivity issues
DPIP has black screen

DPIP iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever DPIP app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix DPIP app crashes or not working on Iphone (iOS):

Close and restart the DPIP app on iPhone
Update DPIP app to the Latest Version for iOS
Uninstall and reinstall DPIP iPhone app
Update your iPhone to the latest iOS version

Fix DPIP on iPhone unable to connect to server/internet connection issues::

To resolve DPIP network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix DPIP black/white screen (blank screen) on iPhone:

Follow the DPIP iOS app troubleshooting guide Here →

DPIP Android App Issues and Solutions

Fix DPIP not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent DPIP app issues:

Force Stop the DPIP App
1. On android, goto "Settings" » click DPIP app. » click "Force Stop".

Update DPIP to the latest version on PlayStore

Clear DPIP App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "DPIP app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch DPIP.

Fix DPIP unable to contact server/ DPIP internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click DPIP » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got DPIP » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch DPIP on android.

Solve DPIP black/white screens issue on Android:

Follow the DPIP android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Kuo Chen Yu, developers of DPIP.