Contact LockMe Support

by MzBree53

App crashes when you try to turn on Face ID every time.

by ElJefeTX

Advertises promo for free lifetime premium. After you give access to your data you learn that there is no promo.

by Ever Yves’Vii Sadd

I was excited about this app as my niece is approaching the age of being able to play educational games on a screen and I have been building my library of age appropriate apps for her to access and the only missing part of my preparations is finding an app like this to keep her from accidentally deleting something important or something crazy on accident like hitting buttons until she inadvertently starts a 911 call or end up opening a private photo for anyone to see. 😱🫣 I know Guided Access is a thing and will utilize it as well, but in general I would like having the added layer of security and privacy whether it’s an accident of an oblivious toddler, the sly misdeeds of someone I thought I could trust, or even just a well meaning parent who might swipe a bit too much anytime I show them pictures.

This app, however, is so buggy that I am currently, after less than five minutes of using it, essentially locked out of the app. After giving permissions for the app to track locations and so forth, I went to start setting things up in the app like Face ID. I tried to enable Face ID 10 (yes, ten 🔟)separate times and the app immediately and completely crashes— it doesn’t show up in App Expose as an app that is running/open/suspended so it’s really closing it out— a softer crash usually means you can swipe up and see it in your recently used apps, but with this crash I have to go to the icon on the home screen or App Library to try again.

So Face ID for the app is out, hopefully a fix in an update soon, so I thought that was fine for me— my niece is still too young anyway. I decided to go with a passcode instead. This time, the app didn’t crash and actually let me set a passcode, re-enter to confirm, and voilà! Right? No, actually it’s worse than crashing. Now when I open the app and put in my passcode it freezes and nothing happens. It stays on the screen with all six of the passcode open circles filled in, no changes. It doesn’t say that the passcode is somehow wrong, right, or anything. There’s no “Try Again?” Or “Forgot Passcode?” Or “Reset Passcode?” There’s nothing but the filled in Passcode Screen and nothing else. As I was only testing the feature, I made the passcode to be the number six (6️⃣) 6 times, and as the passcode freezing up immediately followed me entering it and rendering it, the issue is likely not human error or me being forgetful, but as it does not acknowledge whether or not it is accepting my passcode I don’t know if it’s rejecting my entries or not.

You can’t backspace as if to delete the last or any of the numbers you put it in— once you hit the 6th digit to complete your passcode entry it is stuck; I have very little coding experience, so this information might not be helpful for the developers at all, but just in case I’m including these details in hopes that they help narrow down where the broken code could be found. Since the app will not recognize any user input after you tap the sixth digit, I would guess it is recognizing that a full unlock attempt has been manually performed and so it stops recognizing user input so it can begin the process of determining if the passcode is correct or not so it can either proceed to the landing/main screen of the app or ask the user to try again. But since it doesn’t do anything other than stop receiving user input/physical feedback (whatever the term for the lack of responsiveness from a frozen screen), maybe it’s not able to evaluate and authenticate the numbers or maybe it doesn’t know what it’s supposed to be if anything. The screen never goes anywhere, so you must close the app out in App Expose to then go to the apps icon so you can open it fresh and try again for the same result. I have tried deleting the app and starting from scratch and the problem persists.

There may very well be more bugs but I can’t use the app anymore until the bugs are fixed because I am effectively locked out by this. Going forward, if there’s responsiveness and/or a proper solution in a reasonable time frame I will be happy to update my review and rating accordingly.

If it helps, I’m running the 17.0.3 version of iOS on an iPhone 12 Pro Max.