Contact Solitaire Deluxe Support

by CatOfADifferentColor

Like several others who have posted recent reviews, I am also unable to play with my account linked to Facebook. I am getting the error that the app is not set up, is in development mode, and I am not authorized. I have lost all of my progress - over 400 days for at least 6 of the games! I paid for the ad-free version a long time ago and feel like I have been ripped off by my inability to play.

I originally sent a support ticket on October 19 and got a response telling me to uninstall then reinstall the app. Well, I ended up with a ghost app called Solitaire 2 that will not open and keeps showing up even when deleted. I even removed it from my iCloud apps. Support closed my ticket out before I had a chance to reply to them saying that their remedy was not working. I could not re-download the app because the App Store would only let me open it, which of course doesn’t work. An update came through today which I was able to download, and I was finally able to open the app. However, I am still getting the same issue with logging into Facebook. What is the point of playing if I can’t link to an account that I could transfer between devices or that recognizes my previous purchase of the ad-free version?

This is my favorite game, and I am so disappointed. I have changed my previous five star review to one star. If this issue is corrected, I will write another review.

by User98432

I have recently tried twice to have support contact me about a couple of issues and they have not responded. It seems we’re on our own. It didn’t used to be that way. I’ve had to start my win streaks over twice. The first time was when it crashed and it reset my win streak to zero and the most recent was when the game wasn’t winnable. I’ve emailed support twice and no response.

Your “response” to my review has nothing to do with the two issues I reported. You haven’t “personally” responded to my issues. Anthony, read what I wrote. My win streaks have been reset, twice! It has nothing to do with logging on or social media.

If anyone has taken the time to read this review, you will see that Anthony is not trying to resolve anyone’s issues, but to try to make you think that they are. I’ve been playing Solitaire Deluxe 2 all along and my issues have been with problems they are responsible for. No one has contacted me personally to help resolve the problem. I’m done and good luck to anyone that plays this game and needs help. I’m done with this game!

by Donnychatt

Though it is a pretty good game overall it comes with some shortfalls. Only going to mention the three that bug me the most.
1) if you buy the app and later transfer to a new phone your decks, tables, and badges (stickers) will not come with you.
2) although there is an option to play only for solvable puzzles there is still an option to play without the option. I find this terribly annoying because they actually have an achievement if you win without the option chosen. In my experience leaving the checkbox unchecked tends to bring nothing but unsolvable hands. I find this “feature” useless as it’s hard for me to believe anyone would want to play an unsolvable hand.
3) auto placement. Many solitaire games, including this one, have an option to tap a card to auto-move to the appropriate spot in a deck so you don’t have to drag all of them. Do not do this in Freecell because the logic/mechanics will almost always drop your card in an empty spot if one is open, thereby taking points off your end score from having to move it a second time or an undo.