Contact Summarify Support

by HomeWorkBuddy

After you pay for the service, the token limits on the summary will be drastically reduced. Even 10 minute videos will get rejected for being too long. I’ve sent messages multiple times to address this but the only bump up for one or two more before they reduce it again. Stay with the free service where you can process 1 hour video without a problem.

by Trapper Arkansas

Dear Summarify Support Team,

I am writing to express my deep disappointment and frustration with my recent experience using the Summarify app. I had high hopes for this tool as a means of conveniently summarizing lengthy texts, but my encounter with it has left me utterly dissatisfied.

To my disbelief, after just one paragraph of summarization, the app abruptly halted and demanded that I upgrade to the pro version in order to access the full functionality. This is not only inconvenient but also misleading. Nowhere during the initial setup or usage was I informed that the free version has such severe limitations. It is absurd that users are lured in with the promise of a helpful summarization tool, only to be held hostage by an unexpected paywall.

Moreover, to add insult to injury, the one paragraph I received was riddled with inaccuracies. How can I trust the credibility of a tool that fails to provide accurate and reliable information even in its limited output? It is disheartening to see such a fundamental flaw in an app that claims to enhance productivity and efficiency.

I strongly believe that users should be given the opportunity to evaluate the effectiveness and accuracy of the app before deciding to invest in the pro version. The current strategy employed by Summarify feels misleading, deceptive, and ultimately undermines user trust.

I implore you to reconsider your approach to the free version and provide a more transparent experience for your users. The provision of a more comprehensive trial or a fairer system of limitations would greatly contribute to restoring confidence in Summarify as a reputable summarization tool.

Regrettably, based on my encounter with the app, I cannot in good conscience recommend Summarify to others. I hope that you take my feedback seriously and make the necessary improvements to enhance user experience and restore faith in your product.

by Hirnix

The app is FANTASTIC on iPhone. Love the Key Takeawas feature the most.
What would bring up the star-rating would be a working app on Mac, where I need it the most. Even after following the steps in the error message popup (prompting a login to YouTube via Safari), it still won't allow summarizing via the Mac app.
Otherwise outstanding! =)