Contact Roots Support

by AlexGunter17

I have a pretty bad phone addiction, and I got Roots to support me by offering the time limits for apps and also blocked off time. I paid for the subscription so I could have monk mode and the most access to Roots’ offerings. I had to stop using app specific time limits because I would find myself locked out of apps that I needed after only being awake for three minutes. It would tell me that I timed out of my four hours of time limit for a work necessary app at 6:03 AM when I hadn’t even opened that app. the screen would have the accurate time for my screen usage, but the time limit would be locked anyways. And here I am sitting on my lunch, hoping to have 15 minutes of downtime before heading back into my stressful workday to find that my apps are locked once again when I have no active time limit, and no active blocked out time running. I paid around $30 to find my phone bricked more often than not and while it has significantly reduced my phone time, I also want to be able to use my phone when I find it appropriate. I really hope that these issues can be fixed, and I will be seeking some sort of refund or at least some amount of cheat days added to my account because I should not have to use an entire cheat day that I earned by following my goals because I want to be on my phone for 15 minutes and I’m finding myself locked out. It does not seem fair to the user and I am very dissatisfied with that.

by Martianqueen

When this app works, it’s great. But it has so many performance issues, and it can be very stressful to set it up. The app frequently needs to be reloaded. It often forgets that I paid for annual premium and I have to go through a process to sync my subscription. When selecting apps to block, the app freezes and has to reload, losing all progress made on setting up downtime or app limits. I’ve followed several of the workarounds for these known issues but some are really ridiculous workarounds. For instance, one is to copy each app name you need to block into Notes and then paste it into Roots. Imagine you want to block 70 apps. That’s a wild process. Also the app sometimes becomes completely non-responsive, so I delete the app and when I re-install, it loses all data so I have to completely set up my systems again. Their customer support is responsive and helpful and I have hopes this app will be awesome one day.

by A. Victoria B. Pierce

Love the app, and happy to have additional safeguards against doomscrolling. The free version allows for simple all-sweeping controls. Cheat day concept I think works for some, but I specifically got the app to reduce doomscrolling for election season. I’d earned a cheat day, with no option to opt out of it, and was greeted with the apps I’d specifically wanted to avoid during the roller coaster of this particular news cycle. In order to get my controls back, I uninstalled and reinstalled the app and also deleted the worst offending apps for the day.
Not sure if it is an option, even in the paid tier to opt out of cheat days or bank them for later. Would love that. Otherwise, great app