Contact SentriKey Real Estate Support

If you buy something that doesn’t work... you return it for a working item. Unfortunately SentriSmart thinks that it is okay for you to troubleshoot their faulty product for hours on end. If you are a busy real Estate Agent you simply do not have time to fix others bad engineering. It took me over an hour to trade in my lockbox for a working lockbox because SentriSmart made me go through troubleshooting before I could get a working product. Extremely disappointing after having to run around to make sure keys for clients house were secured because their extremely expensive lockbox is faulty. Poor customer service. If it doesn’t work, take it back!

After this last update the app is no longer working and the key card was discontinued by my association. Contacted support and was told they were aware of the issue and working on it. As of today, it still is not working. The app info states it is compatible with my phone and I shouldn’t have to buy a newer one just for this 1 app to work. Please fix! Also the app is consistently slow and the box communication errors out so you have to attempt multiple times...

After removing physical cards I am unable to access homes while in low cell areas. ShowingTime integration doesn’t automatically add homes into “My Schedule” and when I attempt to add homes using the add button their search option fails to retrieve home data. I can only assume they just don’t want to support physical cards anymore and now their system is just lackluster at best. At worst it’s a critical loss of time.