Contact Weather Mate Pro Support

by Kevin7.11

Let me first start off by saying I really like the phone app. Coming from dark sky, it’s nice to finally have a widget. There were a couple reasons I ended up purchasing this app, first off it’s nice to have an app that doesn’t require a monthly subscription and second I was looking for something with multiple watch complications. This brings me to my problem. On the App Store page it shows a beautiful Infograph watch face, with each complication showing a unique weather statistic. However if you try to create the watch face from the watch itself you can only customize a single data point no matter which complication position your are working from so consequently each complication shows the exact same thing. What they want you to do is use the complication center within the actual weather app and then sync it to your watch. The issue here is that the four outside complications must all be the same, and the three inside complications must all be the same. I have sent an email to the developers to see if there is a resolution to this issue, but after more than a month of sending the email, I still have no response. Until the complication issue is resolved, the pictures shown in the App Store are blatant false advertising.

by Lapstraked

This is the best app if you like to use PWS data so you know exactly where your weather data is coming from AND you are sick of Wunderground, which is almost useless anymore. This app has lots of features and a nice clean interface, beautiful graphics and a nice radar. However there are a few things I don’t like. I find it hard to save my PWS as my default weather station. Sometimes it will show all the others in the surrounding area but not mine even though it is at my location and working fine! But my biggest issue is with weather notifications. Even though I have notifications on for my location and allowed in my iPhone settings I just don’t seem to get them with any regularity. Today for example we had a Winter Weather Advisory at 1323. I didn’t get the notification from this app until 1730!!! 4 hours later! That’s unacceptable, especially for severe weather and is the only reason I keep Wunderground, because their weather notifications are reliable and punctual. I have the paid version of the app and tried to contact customer support. But when I do I get an error that there is no email account associated with my device with no directions on how to do so. Fix these issues and I’ll give this app 5 stars.

by Debsee

Oct. 2020: I had problems with this app in previous iOS versions, but the last few it has done more than the other apps I’ve tried over the years. It plays well with iPad, iPhone and Apple Watch. Sometimes updating my watch is laggy but the info available on the watch is robust.
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Prior to Oct. 2020: I love everything about this app on my iPhone and iPad. However, the way notifications work on my watch is EXTREMELY FRUSTRATING. It took me the better part of a week to find out what the random audible notification I kept getting on my watch with no visible indication what the sound was for. Honestly I don’t know how I determined it was this app, but it is. (When I take it off of one of my complications it goes away-add & the notification come back) I don’t want random audio notifications, and there is not way to turn the audible off. I’ve turned it off on my phone but there’s not an option on the watch to disable sound notifications. Everything else this app does on my watch is exactly what I want a weather app to do. It’s info and data rich and in my area it can be extremely important to have the extra info when the weather changes often and rapidly at times.

**NOTE: This notification problem was not an issue until the most recent app update.