Contact Marvel Unlimited Support

by Det. B

A week ago Marvel Unlimited was the best comic reading app and comic investment on the market. It had a few glitches but it was a 5 star app and was worth every penny. I’ve had it for years and I have tried DC apps, Comixology, CloudLibrary, and Hoopla. Marvel was the best even when it was purely web-based back in the day. But the most recent update threw away everything in an attempt to be intuitive and create a “cooler” look. I had years of comics marked as read and a library full of my next comics to read. All gone in an update. Replaced with some random issues I’ve already read weeks or months ago. The search feature was so easy to use before. Now it is so user unfriendly and difficult to find issues. Don’t get me started on how difficult it is to add or delete issues from your library. I just read an issue using full screen mode (smart panel doesn’t seem to work right for some issues and isn’t my preferred view mode) and I noticed that it will not do full screen. It has a black border around the page of about half an inch. Makes everything smaller and I have the newest large iPhone model. The update is a huge step backwards. Please fix it quickly because it is making me reconsider continuing my subscription. Luckily I have a few months left before I have to renew so I hope the marketing and software geniuses behind this update get it figured out and get it functional again. Change can be good. But this was poorly conceived.

by Slothrop86

This newest update deleted all my continue reading options - every single comic and it’s place are gone. There were a lot to keep track of, and I was also using an external page to keep track of what to read next because this app doesn’t have a good sorting option. But now even the most basic feature was just..reset. I’m kind of devastated in a way I really couldn’t imagine I would be over something so seemingly trivial. Absolutely cannot recommend an app that would ever do this.

Old review:

I really, really want to give this app 5 stars. It’s a great experience, great selection, at a great price. But if you look a little more closely, especially at the comics from the 60s and 70s, you start to see the art is washed out and heavily compressed - like a jpeg. The beautiful crosshatching and stippling as a result of the printing press process is almost completely lost. As an artist this is incredibly distracting. Maybe this is a byproduct of the digitizing of old comics - maybe an attempt to make them more modern looking? Maybe to just deliver them in a cheaper format, at a lower resolution? But if you, like me, zoom in on a panel and expect to see the color of an old comic actually be a few colors printed on top of each other, dot by dot, you will be disappointed. This is a shame, as much of the detail and therefor quality of older works are lost. Maybe I expected too much, but for me it’s a very unfortunate loss.

by Robertsg3

The old version of this app was, aside from a few obnoxious bugs, super well-designed and made sorting and organizing comics and reading lists incredibly easy. With this latest update, they’ve not only turned the app into a buggy mess, but they’ve set the user interface back about 10 years. It’s like the designers are TRYING to make reading less convenient.

The new search function is borderline unusuable. The old version of the app had a variety of Browse features that made comic discovery fun and easy. Now, sometimes it’s impossible to find a specific issue even if you search for the exact title and issue #. Reading Lists are no longer easy to navigate. For some incomprehensible reason, they got rid of the handy Grid View in your library, meaning that all comics are now organized by series. This makes jumping back and forth between series (which is necessary if you’re following a reading order or reading chronologically) and absolute chore. This is all made even worse by the fact that the app is now ridden with bugs and constantly forgets which comics are “read” and “unread.” Meaning, even if you organize your unread books chronologically, the list is no longer accurate because half of the books are ones you already read months ago.

Just an all-around disaster. I can only assume this redesign was some corporate mandate to make the app more mobile-friendly.