Contact Tornado Support

We literally just had a tornado tear through Springdale, Arkansas and I am 7 miles away from a school that was taken out along with surrounding extensive damage. We don’t know the extent because it’s still dark. In fact it was close enough for us to hear that one was on the ground close by. Praise God that the emergency alert went off on our phones and woke us up, but I am extremely disappointed in this Red Cross app now. It didn’t alert me even once for my current location. I even opened the app to see why and it said “all is well”. I have used this app for at least 7 years in Texas and Oklahoma and have always referred people to download it. I know how to use the app well and how to set locations. Don’t place your faith in this app, your life depends on it.

The only issue with this app is it cannot override the iOS do not disturb as the developer has never simply applied with Apple for the capability to use the “critical alerts” api. Most people use DND and this app and many others won’t sound off in the night. This app has the potential to SAVE lives and I’m sure Apple would approve the critical alerts override request for all Red Cross apps. This is a MUST have! Updated: The app STILL states right in the FAQ if your phone is in DND this will not alert. It’s useless and people will die because they won’t be alerted. DND is a commonly used function. Also the app support page is a 404 so just as useless.

When I was a kid, we had real weather radios. They went off all the time - for everything. This is the exact opposite! Goes off for nothing. Multiple times I’ve been woken up by the thunder and lighting, I’ve even been through tornado warnings here in Missouri, and the app ALWAYS says “all is well!” I have it set for three lines of notifications for three custom ranges around my home, and not a single alert could tell me there was a tornado coming… one that killed people last fall too.