Contact The Press Democrat Support

by Cloudswimmer

The PD’s new app is very difficult to use, and the content is not the same as the eEdition. For example, on June 16, the top story in the app version was about the infusion of state money for homelessness. In the eEdition, you’d have to look for that story. There, the big story is the Graton Casino. In the app, you’re shown small pictures of the pages of what appears to be the print edition, so you have to select a page without being able to see what all the stories are about (only the major headlines are easily legible.) So you have to open each story before you even know what it’s about. It’s just too clumsy and tedious.

by Unhappy. Istomer 10,000

Why try to improve upon something that was working just fine! New is not necessarily better.
New app is much harder to navigate and get recent articles. Always asks me to log in again. Crashes. Continually asking me to update from old version when I’m already using new version.
Will probably cancel subscription for the rest of the year and try again next year. Too many other sources available.
Also Press Democrat has failed to cover news in an unbiased manner. I prefer to make my own decisions rather than being fed politically biased reporting.

by KOTW

Used to enjoy rustling the newsprint in my hands and cutting out articles. Then I got tired of missed deliveries, soggy sundays and adds strewn about the driveway. The iPad app (and cheaper subscription) seemed like a reasonable alternative. Well, if you pay more for the newsprint addition and with it the aforementioned missed deliveries, rain soaked columns and coupons scattered across your landscaping, the iPad app is precisely what you paid for. Thus far, the app has either failed to load the lower have of the page or crashed each time its opened. In recent days it seems to load entirely only to crash twice during a read (after the second crash, I look for my news elsewhere). To top if off, the "App Support" link is no good.

UPDATE: dropped from 2 stars to 1 (and that’s because you can’t give “0” stars). Came back to the app after quite sometime only to find it was completely unusable. Initially I got a quick response from support and answered their questions, only to be directed to the website. Then why have an app? “Click on the eEdition link for downloadable content.” That links directly to the completely unusable app. No response from support in a week. Deleted app and y’all get 1 star.