Contact Blue Iris Support
Company Name: Ken Pletzer
About: This app is a CLIENT for the Blue Iris Windows PC software. In order to make
use of this app, you must have Blue Iris version 5 installed and running on a
Windows PC or VM.
Blue Iris Customer Service 💢
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E-Mail: [email protected]
Website: 🌍 Visit Blue Iris Website
Privacy Policy: https://blueirissoftware.com/apps_pp.html
Developer: Perspective Software
3 Most reported problems 😔💔
Horrible software
by SCREWED BY BLUE IRIS
I have several homes..and the cameras keep going down. They often go down at the same time so I have 2 different firms that need to talk and find out what’s going on. When we called for help, KEN the “independent developer DEMANDED money just to explain why his own software was not working. THEN to beat all, his new “update” SHUT DOWN ALL of the video we had for the last 6+ months - on BOTH HOMES. This guy doesn’t care abou this clients and APPLE should not sell this ...it’s just bad and when the owner/developer doesn’t care, it a big deal.
We tried and tried to get it to work...but when one needs to “buy more support”, and BOTH homes go down - the problem is not ours...it’s his.
FIND ANY - ANY - other product to buy - but not Blue Iris...it’s just truly the worst tech based product in our homes.
Keeps getting worse
by 4sUserReview
It seems my previous negative review was deleted. In brief, I recommend that you use the built in html based BI browser as the navigation is mush more straightforward and bug-free.
With the latest update, this app crashes and restarts (so if I had spent some time finding a certain alert vid, I must now start over with that process) whenever I rotate from vertical to landscape or back on my updated iPhone 11. The problem with that is in landscape view, navigation is extremely frustrating and in vertical mode the format obviously is not ideal since half the screen in nav controls. Since I cannot rotate to switch between views, this app has no use for me.
Can I please get a refund? This is coming from somebody that recommends Blue Iris, just not this buggy app.
Very Buggy
by Morgretracing
This app has a couple glitches for sure that I have come across. Plus the Tech support from this company is very hot & miss. I have been waiting 2 weeks for an answer to a simple question. Cant get a reply. I am using this app with 2 different servers. My home & my business so when I get an alert from the business for example. If I click on the alert to open it up sometimes it will duplicate my home server so I will have 2 home servers and the work one with be deleted. Very frustrating. Also sometimes it wont connect to the server remotely saying it can’t connect and when I get to the server in question there doesn’t seem to be anything wrong but I will have to go through the remote wizard again to get it working. Needless to say I can’t delete my actual camera remote app as it is very reliable. It is a backup for when not if the BI app fails. They got my 10$ though. I guess they put my email address on blocked.
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