Contact Big Fish Casino Support

by NashvilleTennessean

I would give them a negative score if I could. Big Fish Casino is a waste of time! They state the further you advance in levels the more difficult it becomes to win. Who in their right mind goes to play slots for the challenge. I surly do not! I play slots to win money or to hit a jackpot. If they are trying to mimic slots, which they are not, then the level of difficulty would be the same at all levels. There is nothing random about a game when it is programmed before you even make a bet. These games are preprogrammed before you even make a bet. These games are preprogrammed so you win less often, the amount you win per winning spin becomes less as you progress, and the further you progress in levels the harder it becomes period. Also, don’t be duped into thinking that you have won when the payout is less than your original bet. You only WIN if you get back more than what you originally bet at the beginning of each spin. Say you bet 100K and spin, after the spin is over the slot says you have won 25K. This is totally wrong; You actually lost 75K. You only win if you get back more than you bid at the start of each spin. Don’t give these crooks money thinking that you are going to win. If you give them money do so because you leisurely enjoy playing slot games to pass time, but if you expect to win something without having to pay any money out of your own pocket then you will be sadly disappointed.

by Tightwads

Do not get yourself suckered into this app or their other App Jackpot Magic Slots. They are the most money hungry, greedy company I have ever experienced. All their updates are made to increase you chance at losing chips so you will buy more. The club feature is full of BF admins in the top teams so you will never get there but you will buy buy buy trying. The rich get richer (because they work there) and the poor just keep buying. I have been on this app for 4.5 years and their customer service gets worse every day. They don’t care about anything but your money. Find an app that you can really play for free on. I will be deleting this app for good. They started a new VIP reward program and sent me a message saying I was automatically enrolled. I was to get 117 mil chips from this new program. My balance was 64 mil. When I sent in a ticket they said oh sorry we made a mistake. Now granted I didn’t ask to be enrolled in this program and I can not decide I don’t want to do it. It’s made to only allow you one boost per week so you lose your chips in the first day and buy the next 6 days. Before this we could ask for a boost about every 2-3 days. Well I have decided this app is no longer fun and won’t be playing anymore. As I said don’t let them sucker you into their whirlpool of money sucking games.

by Troycity

The review by Karma in October sums it to the T! Graphics and social is simply amazing. Now as far of the odds don’t even go there. They always compare themselves to Real Casino Odds but like I have said in my emails to Big Fish and to Apple they are not affiliated with any gaming control board (GCB), a search on Google will bring this “GCB, A gaming control board (GCB), also called by various names including gambling control board, casino control board, gambling board, and gaming commission) is a government agency charged with regulating casino and other types of gaming in a defined geographical area,* unfortunately, they are regulated by no one and earned over $430 millions in just 2017 ! All that without paying the GCB a penny!

Now, if you complain to Big Fish that “it is only a matter of time until someone report them to the GCB or local news or starting a class action lawsuit,” they simply reply saying “ anymore abuse to anyone at big fish and you will no longer get tech support and that they will ignore any future emails.”

I long the day of a major class action lawsuit against Big Fish. It is only a matter of time. So please stay away from this app if you plan to buy chips. If you have no intention in buying and just plan to play for free, you won’t get very far but at least you’ll be ahead.