Contact Photo Collage Maker PicJointer Support

by TheDivineMrsZ

I bought and paid for this app several months ago. It was my favorite go-to app for collage needs and I use it for my business. It had a very easy to use interface that I found preferable over other apps that do the same things. The latest update made major changes in performance and it is now difficult to use and simple things now require more steps. Very frustrating! The thing I’m most upset over is that even though I already purchased the app almost a year ago, all the features were locked and they now want to charge $4.99 a week to use it! NOT OK! I hit the button to “restore” my purchase so I have access to all the collages I did before, but now I’m afraid they are going to start charging by the week. I will delete the app and dispute the charges if this happens. I do not see a subscription listed in my iTunes acct so it’s kind of confusing. I want the app that I already paid for and I want it to function the way it did prior to the update... except minus the random crashes. P.S. The best thing about it was the ability to take a picture directly in the collage, that seems no longer possible in the updated version.

by Toddweaveronline

In the info button (in the right top corner), it states that you have a 3-day trial, and goes on the say in the subscription details that you must cancel a subscription before you enter the last 24-hour period of the current subscription. That could mean you have only two days of your 3-day trial to look at the app before you will be forced into an automatic subscription. There are some “steps” provided on how to cancel your automatic subscription, but they are incorrect or incomplete, I tried then. I went to he app website provided here on the app page, but it is seriously just an advertisement about them, no additional help, FAQ, or additional support contact information, just the email address to contact them... will I get contacted before The app automatically turns into a paid subscription? I sent an email to support. But I am concerned that just deleting the app isn’t going to “free” me from their automatic renewal. I don’t know what to do, but posting a waning here seems appropriate. Perhaps support can clear this up for everyone interested.

by Cross GMJ

When I first got this app, it was easily the best collage maker I found for my phone. But then after an update, they made several changes to it that basically say “Hey, we took away about 80% of the features. If you want them back, then give us money!” I didn’t care for this, but the 20% of the features I was left with were still helpful at times, so I kept the app a while longer.

But now, they’re so desperate to take your cash, that you can’t even USE the app for free anymore! Anytime I try to make a collage, a pop up appears that’s like “Hey! GIVE USE MONEY!!!” You can’t exit off of the pop up and it returns every time you attempt to use Pic Jointer!

And by the way, this isn’t like a normal app, where “paying” means spending one or two dollars and being done with it. This app is apparently sO aMaZiNg it deserves a weekly subscription fee! There may be some poor sap out their will to dump their hard earned cash into this, but not me. I’m not paying three dollars a week for the privilege of using your app!