Contact Bible Gateway Support

by Jumpin Jonny

I had use this app for over a decade and it was very helpful and allowed me to look to different versions of the Bible. I like using different paraphrases and versions to see different perspectives from translation teams in people. The ESV and HCSB were my main resources, but also enjoyed the AMP, as well as the paraphrases (Message, TPT). About a month ago in February 2022 I tried to look up a verse in TPT, and it was no longer available. I reached out to support letting them know it was missing, hoping it was just a technical glitch. I reached out several other times with no response. It is my assumption this app has been “influenced“ by the movement to expunge TPT as a resource to followers of Jesus. It saddens my heart, because we are supposed to be united, and not divided. If people took time to understand the difference between a paraphrase, and a literal translation or thought for thought translation, I believe TPT would still be a resource available to me. I have now downloaded YouVersin, and will use that resource. Again, very saddened by the impact of the religious-mindset on this platform which simply cannot operate in Grace……no one is going to lose their relationship with God because they read TPT!

by Vlanex

This is my third time in 10 years to give Bible Gateway a chance to overcome multiple problems and I see the same problems if inconsistent and undependable performance. The lack of progress is disconcerting. I had my first experience only via computer and it was not good. Many bugs. I asked for support but didn’t get any response until over a week later. Even so it was frustrating. There was little attempt to make the technical corrections and eventually they just offered to give me my money back. I had to be honest with them, admitting that I was disappointed by fellow Christians who were not diligent businessmen. I felt embarrassed when I saw that Apple reported they have not gotten any response for their requests to provide privacy practice details. I also see there has been no version update since a year ago. That’s not a good sign. You can see for yourself The best, most responsive developers are updating their widely used apps at least once a week, average 2-4 weeks. The top Gun developers are updating every few DAYS In response to user feedback on various bugs. We Christians are held by our Lord to much higher standards of stewardship.

by Photo Bug 2013

And another comment after the last update: nothing regarding my notes below and below some more has been addressed. Please fix the issue.
- - - -
It continues to crash and the copy and paste feature within the app is not like it used to be. I have so many years of notes in this app. Please fix - see below.
- - -
It crashed repeatedly on me this morning. I have been using this app for years and have so many notes in it. Please fix the notes issue (see below) and bug that caused it to crash.
- - -
After last update - my complaint remains. Please bring this back. I make the notes so I can refer to them later. I don't remember when they were created, so if I can't access them when I am reading, they are of no use. This would absolutely be 5 stars
If you bring this back.
- - -
I use the notes feature heavily. Until the last update, I was able to highlight a verse, click on the notes icon, and see my previous notes. Now I am only prompted to create a new note. I don't know when I wrote my previous note(s), so searching for them is not easy. When I am following along in a sermon or discussion, I need to access the notes immediately. Also, I used to be able to copy to the clipboard and insert verses into notes. That feature is gone, too. PLEASE bring these things back!