Contact Sub Rosa Support

There’s an unresolved issue that’s a year old for navy reservists trying to access a navy system called NSIPS. Google “NSIPS sub Rosa access” to see the unresolved issue that has been plaguing navy personnel for over a year. I’ve personally contacted Thursby software about six months ago and no help was given. All the folks in our unit with me are left out in the cold too. I suspect this is because Thursby primarily sells to the DOD. So if they’re trying to win a contract it’s all “yes sir, we’ll fix that and do this” but once they’ve delivered there’s no support or communication with the folks using the software (because we are not the customer, DOD is). Oh well, can’t really blame them, can only vent on App Store reviews.

For what I spent on this thing you’d think this reader would be a game changer. It made my wallet lighter and not in a good way. I purchased this after reading that it will let me access AKO and access my email and sign with my CAC. The signing part cost extra $$$. 😡 The reader does work but why put an outdated cord in the box? Micro / usb-a?!? It’s useless to me. Why not give us an iPad cord that folds the reader to the back?!? Just saying. The reader only allows you to access mail and AKO through their browser and not Safari. It does kinda work but does a very messy job at it which is not good for us military people.

Was working fine and then when I got a new CAC card the issues begin. They don’t support the new CAC cards, then I reached out to support and left me with this: “Unfortunately there isn't a fix yet. Engineering is working on adding support to our apps for the new G+D cards. Once there is a fix we'll email blast everyone affected. Very sorry for the inconvenience.” First they blamed my reader which I knew was not the problem, then finally they did a log and found out their software is the issue. What a terrible way to conduct business, specially with the amount of money I spent on their product and software.