星巴克中国 Reviews

by Anonymous User134

The new arrangement is not a good deal at all, especially for gold card members. There is no reason to even try to become a gold card member they took the one benefit away and replaced with a lame attempt to seem like they are rewarding you. Instead of ten purchases for a free drink you have to get nine stars. A star is equal to spending fifty rmb. So you could buy a coffee and a croissant and still not earn one star. I had 53 stars. (That means I’ve spent too much money at Starbucks) and I had seven tear stars. Those are the stars that count to a free drink. Than my anniversary with them comes and the tear stars are zero! So any money spent to that free drink that is already not really that much of a deal anymore was just a waste. I know the 53 stars would be gone but it’s pretty cheap to also take the what’s already not that great of a reward away. To any new members it’s not even worth it to try to upgrade. You don’t get anything. Don’t spend more than you need to. It’s a waste of money. And maybe other smaller coffee shops will do better now. There is also no way to comment in the store or on 星巴克中国 . So I think they don’t care if you are satisfied or not. So different from the Starbucks of the past. Too bad.

by Raw Dawg222

I wanted to leave some feedback in the Starbucks app that the "Order Ahead" won't let you customize the drink to add soy or almond milk. It only allows you to add regular milk. Starbucks says it's a progressive company yet it discriminates against non-dairy drinkers.

Back to my story, I wanted to leave feedback so I went to the Starbucks app. You can't actually type feedback in the dialogue box. Then it gives you the opportunity to rate 星巴克中国 using faces (very good to very bad) 星巴克中国 WONT let you submit feedback unless you rate 星巴克中国 "very good" If you try to rate it any worse, Starbucks refuses to allow you to submit negative feedback. And it won't allow me to write them negative feedback in the dialogue box. At least I'm free to criticize you in 星巴克中国 Store while I drink my non-dairy drink at another cafe.

by Kevin01937

Extremely frustrating experience with 星巴克中国! After more than two years using 星巴克中国 with no problem and with over 2000rmb in gift cards on the account I bought a phone and all the gift cards disappeared! I tried to contact customer service several times but after a few minutes waiting the computer operator just says “our representatives are busy try another time”. I’ve left voice mails, and tried the online chat as well but it seems impossible to talk to anyone and even more impossible to resolve the issue or get any of the thousands of yuan I had associated with my account back. I had expected that when I installed 星巴克中国 on my new phone everything would be there and in fact, my transaction history, purchase history, favorites, location, and everything else are there. It seems intentional that only the gift cards would disappear. And of course, I no longer have the physical cards as I always pay using 星巴克中国 ! 😡😡

by Starbucks In Dandong

Bought ¥132 with 星巴克中国 and the stats haven’t shown up. Went to the store to have the credit added to the account; they messed around with the receipt and my app, said it should be fixed in 24 hours. It’s been a week and still nothing. Other than this, 星巴克中国 is just fine.

by 윤선사랑~

When I'm ordering delivery I would really like the option for less ice or more ice. I prefer my drinks with full ice but there are no options for that. Also, I like a bigger cup for my grande Americano because I want even more extra ice but that's not an option as well. Starbucks in China usually gives very little ice so it's not very convenient to use 星巴克中国.

by Degage13

星巴克中国 seems fine, but putting more specified order details in delivery would be greatly appreciated because always getting my muffin or wrap dried out before delivery is horrible and might as well come to store.

Other than that, would like Star Dashes to be in English as well...at least to pick-up the prize.

by Bsmortz

I would love if 星巴克中国 allowed you to rate your barista though. I've gotten some really great ones and would love to give kudos easily. I also wish I could order from 星巴克中国 ! That would make it 5 stars for me!

by MrGaof

Three stars is too much for starbucks now, I am a coffee lover and had more than 100 cups of Starbucks coffee a year , but the new policy really give me very bad feeling, hope Starbucks can improve their service in many aspects. I still love coffee but I don’t like Starbucks anymore.

by Expat Teacher 2018

I’m an expat living in China and the Starbucks app is fantastic! The reason for the 4/5 is that most of 星巴克中国 is in English except for the inbox messages. It would be great to know about the promotions described in the messages.

by Catz124

星巴克中国 is pretty good! Easy to navigate, convenient, fast, hardly gives me any problems. Only thing wrong is it doesn’t offer every menu item, just the basics or most ordered. I wish it had a full menu and that the options when you order a drink had more specific choices, such as decaf.

by Tomigirl1279

星巴克中国 is pretty great. It’s nice to be able to order coffee and some food items to wherever I am. The service is really fast, usually less than 20 minutes to my location. And the bonus coupons I get from ordering the deliver are great. I just wish they’d add the new Starbucks Now order ahead service to Shenzhen too, why wait?

by Kimaz1

While 星巴克中国 has some great info... it would be nice to be able to read it. Since I can only read English and Spanish and most of the announcements on the China app are in Chinese, I am unable to take advantage of what’s being advertised. There’s no option to change the info into another language.

by Dfs90aa

Easy to use with nice navigation

by J3r0meTan

Great app. Please support Wallets. It would be much more convenient to not to have to launch 星巴克中国 every time I checkout 😃

by Lfeagan

Makes my Starbucks visit convenient.

by Husker94

星巴克中国 is so very organized and easy to use. Makes purchasing more efficient.

by Just_an_applebread

星巴克中国 is so easy to use. It is also super convenient, and user friendly. I love it. It has all my options, and it even remembers my likes. I use it all the time.

by Cathy298

Love the way the new app has the loyalty card floating on the front of 星巴克中国 . The easy access makes it so much easier to use!!’

by Strike8032

Hi

Because CORONA virus, half of year not used and today start to use it again, but cannot log in.

Anyone can solve this issue?

by ShanghaiDave

Placed several orders and was impressed. 1. Found my place (it’s not the easiest), 2. Order was accurate, 3. Items weren’t damaged. 4. Coffee was still very warm as was the meal. Hoping they expand their menu.