Contact Poker Heat Support

by Kj61

One of the most disappointing games I have ever downloaded. The main emphasis for the site is to keep having you purchase points to keep playing!! As you will read other reviews about this site there are many dissatisfied players on her. Management has offered no resolution to the glitches this site has, from frozen tables, quick timeouts and don’t even get me started with the bots that are on here just to drain you of your chips!! This has to tank as one of the worst sites I have ever downloaded.
One example, got to a table and played 25 consecutive hands, played 23 of those hands and I did not even have a pair in 21 one of them after the flop. Two hands small pairs were played after the flop and then nothing. The last two hands I folded pre-flop and ended up getting a 3 of a kind on 8-2 hole cards off suit and a straight on 2-6 hole cards, coincidence I don’t think so!!
The people who monitor these reviews will say either call customer service or will post their response saying that the cards are being dealt randomly, won’t sit that at all.
I hope you all watch items of concerns that I’ve listed and what others have had as there is no customer support, no fixes in place and the bots will keep taking your hard earned chips!!!!!
Good luck, you will need it playing this site!!

by Turk_SoCool

Updated review again: you have told me twice to contact customer support. I already said I did. They didn’t care that I had over 300 tickets for a contest that was guaranteed 1 in 50 win. I didn’t win. Customer support didn’t care. Therefore this game is a SHAM. I don’t recommend it. I won’t spend money anymore. It should be deleted by all. It is set up for you to lose.

In response to the developer: I did contact the support team. They shrugged me off saying that if I did not receive the 10 million, I must not have won it. So I had 300 tickets where 1 in 50 were advertised to win, and I didn’t get the 10 million. The game is a SHAM. I don’t spend money on it anymore. Will be deleting the app next time I clear off my unused apps. Still recommend the no one uses this app. And it’s sad, because at one point I like it.

Poker heat runs good promos. One promo, go all in and win tickets, went like this. I played in a room where when you go all in you get 10 tickets. It was advertised 1 in 50 win 10 million. I went all in at least 30 times. That’s 300 tickets. I did t win. Sure, it’s. It guaranteed. But with 300 tickets and a 1 in 50 chance to win? I’m done wasting money here and I recommend no one spends money here ever.

by Laurield

You can only contact this app for support through the app, which does not work at all if you can’t get the app to load. So I tried contacting support from an old ticket number which I explained that I could not get the app to load, so this is why I was using an old support ticket. I explained that I could not get the app to load at all. I gave my device type and operating software, which is up to date. I restarted my modem, I restarted my iPad and sent a screenshot of the loading error message I keep getting. I finally got a response from support and they asked for a screenshot of the error message that I’m getting. So I sent the screenshot again this morning and still no response from customer support. This issue of not being able to load this app has been going on for over 24 hours now, so I have been unable to log in for this long. I have spent money buying packages in this software, which I will no longer do since you don’t get any help from this app in a reasonable time frame. Please do not spend your money or time with this app. Very frustrating and disappointing.