Contact Arizona State University Support

by Rook_to_e6

I downloaded this three years ago when I started at ASU. I’ve ignored it since; the only reason I downloaded it in the first place was to get the map function, and that was broken when I first got it (it’s still broken).

Now, students are required to do a daily health check (because ASU refuses to do the responsible thing and shift to online-only) at risk of campus services such as Canvas being cut off, and the service through which they must submit those health checks simply doesn’t work. The app either white-screens, doesn’t permit login, or doesn’t let you start the health check once you’re logged in. The website version of the health check doesn’t progress to the second page of the questionnaire. Just once, I would appreciate a web application put together by ASU to function well.

by Ctrevith

There is no function to save your password to login easily. They now force you to use a third party 2 factor authenticator, and the function to save the device for 7 days so you don’t have to use it every time does not work in the app. You have to sign in multiple times moving between Canvas and the my ASU homepage. I don’t believe they could have implemented the daily health check worse in any way. You have to click every day you aren’t going to be on campus to deselect or you get at least 5 emails a day to submit the health check before they reset your password (the most frustrating penalty they could have implemented). Nothing about the way this app is optimized makes sense. Whoever is in charge of this app needs to take a few of the ASU offered classes clearly.

by OrangeQuill

ASU not only emails you 3 times a day reminding you to do their screening, but now will reset your password every day you fail to open this app to do their two question survey. The emails tell you that it’s possible to change the reminder to app notifications only. The setting does not work. So every day they send you 3 emails reminding you to do the survey, even if you completed the survey hours prior to their emails. This app is exceptionally broken and slow when used for more than 5 minutes and will destroy your battery because of how unoptimized it is. It crashes and chugs like nobodies business on an iPhone X with no other apps running. Absolutely needs to be fixed. Absolutely unacceptable product to require for the largest Uni in the world.