Contact Via Benefits Accounts Support
Company Name: Acclaris Inc.
About: The Via Benefits Accounts mobile app gives you the power to manage your
account(s) anywhere, anytime. With intuitive navigation and a modern look and
feel, the mobile app is the smart choice to get the most out of your account.
Via Benefits Accounts Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Acclaris Inc.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Via Benefits Accounts Website
Privacy Policy: https://viabenefitsaccounts.com/common/mobileprivacypolicy.html
Developer: Acclaris Inc
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4 Most reported problems 😔💔
On 5/10 I submitted reimbursement claim for $600.00 deposit for dental work (2 implants). Total for dental work is $2500.00. Via Benefits converted my $600.00 to a foreign currency (pesos). My bill is in U.S. dollars and my deposit is spelled out in English (six hundred dollars). Via Benefits converted my $600.00 U.S. dollars, to PESOS and no one has explained WHY. Via Benefits paid me $145.00 of my $600.00. I have been seeing this same dentist for YEARS, always paying in U.S. dollars and have been reimbursed accordingly. Converting U.S. dollars to a foreign currency is truly unethical and perhaps illegal. I will continue to pursue the reason for this practice and will continue trying to get my money reimbursed Clynt W Banks
Horrible Customer Service Representative
by Boxers Lair
I had the rudest woman answer the Customer Service line, I explained that I was having difficulty hearing her and understanding her. She refused to try calling me back to try to get a clearer call and refused to transfer my call to another representative in case it was a bad connection with her line. (I am in my 40’s and a Registered Nurse so I have a fairly good education and knowledge of computer usage and communication with patients, doctors and other professionals, so I do not feel that this was something I was “unable to grasp.”
In addition she repeatedly spoke over me as I was asking for clarification about receipts. I requested for the representative to let me do the survey at the end of the call. She stated, “ I will be happy to.” I waited for 6 minutes on the line before I was hung up on. The survey never happened.
In the past I have been happy using this service.
I will never use them again after this current year. I also plan to post this in as many public media forums as possible as I feel like this representative was incredibly rude, disrespectful, dismissive and unhelpful.
App has nice features but they arerarely accessible
by Khr1zkhr1z
The app offers some good information but my account seems to get locked on a regular basis. I enter in my credentials and am greeted with a very unhelpful message”account is locked. Please contact customer care.” Okay? Coooool - account is locked, how do I contact customer care? There should be a phone number and email address readily available (preferably shown within the pop up message itself). The greeting screen before logging into the app really is lacking any info whatsoever, by design, yes, but basic things should be available for folks who are experiencing difficulties. Maybe a simple “I” icon could be added at the top of the initial landing space that will redirect user to FAQs and info about when/ how to contact customer services. Just a thought...
Also, the password reset feature usually does not work. If I click “forgot password”, I am redirected to a page asking for some details and answers to my secret question but I cannot enter any information.
Anyways, I really do enjoy the app when I can access it! Unfortunately those instances are few and far between.
Poorly designed app causes frustration
by Hootis
Via Benefits treats the mobile app differently than logging in on a computer. The app does not mention this up front, however. If you try to log in using the known good credentials you previously used on a computer, you will get an error message telling you the credentials were entered incorrectly or you don’t have permission to access the information. If you keep trying you will be notified that the account is locked. This is NOT true — just the mobile app is locked. The error message tells you to call to unlock it, but the phone number to do so is NOT provided in the error message. Nobody thought this through. Missing from the initial password entry field is the ‘eyeball’ icon to show the password to make sure it is typed correctly before submitting it. I had to log in on my computer to get the phone number to call about this. It was a call which lasted over 57 minutes. Via Benefits needs to go back to the drawing board with this extremely frustrating app.
Have a Problem with Via Benefits Accounts? Report Issue
Why should I report an Issue with Via Benefits Accounts?
- Pulling issues faced by users like you is a good way to draw attention of Via Benefits Accounts to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Via Benefits Accounts customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Via Benefits Accounts.
