Contact DragonVale Support

I recently found this game and started to play it for a couple months religiously!!!! I had a variety of dragons and I was even at a pretty high level! I’ve grown to love the game I even spent money on this game because of how addictive it is! Haha but just about a week ago I LOST EVERYTHING! My app would not open so I deleted it and re-downloaded it and logged back in to find that everything was gone. I was livid. Even though I was so upset I hung in and restarted due to how much I just love this game and trust me I don’t have much games on my phone so it was surprising to me how much I still wanted to try and start over and continue. So now I’m back to square one and trying to hope that this doesn’t happen again I do truly enjoy the game so it really was a bummer. Every time I want to open the app I have to re-download it because it just won’t let me open it. It’s starting to get frustrating and I’m starting to get irritated because I want to play the game and then I have to re-download it every time for it to work!? Are you serious I don’t have the time for that and if this continues I will no longer play this game. I’ve been putting up with this for a while but it’s really starting to be annoying and honestly sad that y’all haven’t done anything about it I’ve seen lots of comments about this and nothing has been done. Hopefully this gets fixed and I can continue to play the game that I love.🐉💗

I have been playing this game off and on since 2012, and I adore the animations and main concepts. The only issue that has always frustrated me with this game is the need for in-app purchases to fully enjoy it. I have been able to make a fairly decent dragon park without paying any money...but that took me eight years. I guess you could say that this game taught me patience, making me wait for almost every single part of the gameplay, such as breeding dragons, hatching eggs, building habitats, removing trees and rocks, and basically every important part of the game. Yes I understand that breeding should take some time, but making someone wait for 26 hours just to get an egg, then spend like 6 hours hatching it?? The game offers the player to instantly finish whatever they are waiting for, if they pay with gems, a form of currency that is purposely made almost impossible to obtain without spending real money. I understand that the creators need to make money, which is why I suggest making the game cost money to download, and making waiting times significantly lower. I would totally be on board with that, for DragonVale is truly a good game. It is above the quality of other in-app purchase games in so many ways, so why not remove the in-app purchases? I would willingly give the makers my money because I appreciate their game, not because I want to hatch a single dragon egg without having to wait two days.

I’ve been playing the game for nearly 5 years, usually logging in 2-3 times daily. It was entertaining and during events I’d often pay $20-30 to buy extras and reward the developers for their work. It’s been nearly two years since I’ve been willing to pay real money toward this game. The changes Hasbro has made, particularly in the last 6 months or so, has begun driving tenured, dedicated players away. Events are nearly back-to-back, there are more limited time items at higher in-game costs, which they are using to try to increase out-of-pocket real money spent by players, and what players need to buy and do in order to “evolve” new dragons have become more complicated. The worst, in my opinion, is the developers and Hasbro do not provide responses to questions by players posted publicly, do not appear to take player feedback into consideration, and do not have a customer service presence on the game’s Facebook page. All of this has led to frustration and feeling the company and developers have lost sight of their customers. A year ago, I would have rated this game 5 stars. Now I had to decide between giving it 2 or 3 stars. If you’re a new player, there will be a lot of content you can’t get to or can’t buy without spending real money. The events will be frustrating for you too. Sorry, Backflip. My time with your game is nearing its end, and my checkbook will no longer open for you.