Contact OfficeTime Time Kee Support

I can’t express how disappointed I am with this app. Once you figure out how to get it to work, it’s pretty convenient to click on and off from the time sheet window. Project setup is easy. Yes are easy to input. BUT...and here is the big BUT that had us stop using it today. I have been diligent about using this app to do freelance billing. Today, when going back to do my two-week billing, I found two whole WEEKS of projects and time sheets completely missing! I have to go back and recreate them or not get paid. Hours and hours and hours of work. I do a lot of segmented work with different clients, often an hour here or a half-hour there, or even ten minutes for phone calls or edits. That is impossible to find again. This is the third time this has happened. Today, we downloaded Toggl. It integrates with our project management software, so this may work out. Otherwise, it’s back to pencil and paper. I’ve tried now something like nine time tracking products. All fail or aren’t flexible enough. This one, had it worked reliably, was pretty good. But, I can’t have lost time like this.

Downgrading to 1 star! Still waiting for my refund after two weeks! No response to any of my questions from customer support! Old school but useful UI and very nice real time totals for hours and billing/ expenses but this does not work for me due to lack of built in calendar, list or timeline. I was reluctant to try this without a lite or trial version, purchased the license based on promise of no questions asked refund. I requested a refund today, I will report back on how quickly the refund is delivered!

I love this app but their customer support is lacking in so many ways. There is no phone number, only email. And when you email, expect to wait up to two weeks for assistance in your issue. It must be just one guy in a remote country holding down a full time job that does it on his spare time. If this isn’t corrected in the very near future, we are taking our business elsewhere.