Contact East Bay Times Support
Company Name: MediaNews Group
About: The e-Edition keeps the East Bay Times at your fingertips, with every article
and picture intact — even comics and puzzles. Our iOS Device version delivers
all the content with a faster, simpler interface:
* In-depth local coverage
from the East Bay Times newsroom.
East Bay Times Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MediaNews Group
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit The East Bay Times e-Edition Website
Privacy Policy: https://www.digitalfirstmedia.com/privacy-policy/
Developer: MediaNews Group, Inc.
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6 Most reported problems 😔💔
Since mid-April delivery has been sporadic. I call and am told a paper will be delivered. It never is. Unable to contact anything but the call centers (in Manila?). Clearly a carrier problem, possible he quit and has not been replaced, and may never be. Horrible customer service. Neither the automated system nor the call centers have any idea what is going on. This company does not give a damn about its customers.
I HAVE NOT RECEIVED A PAPER SINCE SUNDAY MARCH 1ST
I have not received my daily paper since Saturday. I reported that early in the week and then I received the Wall Street Journal. I reported that and today no paper was delivered. All I want is my daily EAST BAY TIMES.
Don’t update to newest version yet
by NorCalReader 2019
Newest version is a terrible update. No longer does the paper fill the screen by default, and when you zoom in to do so, the paper “floats” with no way to lock it into place. Additionally, the ability to swipe forward or back from anywhere on the page, has been removed, replaced with directional arrows at the bottom (which also disappear when you resize the paper). Lastly, digital ads now appear at the bottom, with no way to close out the ad banner (isn’t my subscription and the ads inside the paper itself enough to pay for production? Feels like a greedy move to me. You are the only e-paper I subscribe to that does this in their e-edition). Overall, I am very disappointed in this update and hope that these issues are addressed and resolved quickly, otherwise I will be rethinking my subscription of many years. Until then, I’d much prefer going back to the previous version.
New and improved?
by Green Sheet
Now that you’ve completely abandoned the readable page format, you dishonor the typesetters, layout, pressmen, bindery workers, and even the kid on a stingray bike with the newspaper bags slung over the handlebars. That was me, in 1968, when a guy named Lesher put this out. I would read the front page as I folded and rubber banded them (you remember those right?), then off to dutifully porch each one without hitting the screen door. 50 or so, every morning before breakfast. Can’t forget the inserts, too. And Sundays were so large it took two trips. Oh how I miss the “good’ol days”. And you can’t even line the bird’s cage with an iPad…
Retired paperboy
Dave F Concord CA
New app is no good
by Vetduk
I agree 100% with the two 1 star reviews the previous two days.
Two toolbars take up too much of my iPad screen. Now I can’t see the whole page of news. You have to zoom and shrink the text in order to read the whole page or advance to the next page. Too time consuming! You have to be very careful what you touch or it jumps to a “read one article only” format. Too many options.
What happened to the old (good) app? It’s gone. Here I am paying for a subscription and I’m now forced to see pop up ads that take up more space on the screen, shrinking the page size even more. Rediculous! I may have to cancel my subscription
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