Contact The Mindfulness App Support

They sent a notification with a link to “half off” their normal subscription price, but when I clicked through to see what the offer was I signed into the app, it just automatically charged me. They took $65 & so far chasing down a refund through customer service for a week has got me nowhere. They sent me a link to an article on how to request a refund through iTunes- I did that & still nothing. This is a lot of money to me right now & ironically has caused me a lot of distress & anxiety. Just being ignored by their “customer service” has shown me this app is not able helping people, it’s about getting their money. So Disappointed. Still no help from them & no explanation about the notifications they sent that did an auto sign up without showing the cost. I’ve never had another app do anything close to this. It’s terrible to think an app teaching mindfulness is being used to take advantage of people.

I rarely feel compelled to give a review, but this app just does not deserve an average rating of 4.7 stars (especially when there are so many others!). Try 10% Happier, or Calm, or Headspace before you try this one. I recently purchased the monthly premium (very glad I didn’t do annual!) and quickly realized there are a lot of bugs. It looks nice at first, but use it for a bit and you’ll find them. For instance, I couldn’t even see a list of the sessions in the course I chose. I also tried adding it to my favorites and it just plain doesn’t work. These seem like pretty basic features, no? I emailed support about two weeks ago asking for a refund... it’s nice they have a support feature built into the app, but would be nicer if they looked at it...

I was really excited to use this app, right before buying a years subscription, I saw that the only way to login to your account is through Facebook. The developers response to that was less than reassuring. Too bad too, some of the meditations are guided by well known names in the field. By not offering an email login, they are alienating possible customers. I have multiple devices and iTunes accounts for work reasons, so just not logging in (as suggested by developer) won’t work. I guess it’s more important for the developer to have whatever personal data they can get from Facebook, because this certainly isn’t a for their customers convenience!