Contact XFINITY TV Remote Support

by Gloriami1

Months of probs with remote, lots of days on end w/o tv and outages, and a phone customer service call more often than not takes 45 min . A few times it took much longer. This app does not allow you to adjust volume. This app allows me to turn tv on and off, and change channels, good, since the remote does not even turn off tv. I pay extra each month so that I don’t have to drive 18 miles to my local Xfinity store. Last time I did that the wait was abt 15 minutes. Additional costs for Comcast $5.00 gas to drive to Xfinity store and back. Time involved with this. This remote: $7.99 for 8 pack of Duracell batteries; batteries life this time was less than 2 weeks, so batteries cost for 1 month was $4.00. I tried using cheap Chinese batteries but they were too weak to work the remote. Batteries are purchased on regular grocery store shopping days. I see that Comcast
products are not reliable. They have, in my opinion, a third world attitude; there is no pride in excellence. The allegiance of this company is ONLY to the family of the managers of Comcast/Xfinity. By the way, the most common reason that a company changes name is to avoid liability.

by BadRobot2013

I am a new Xfinity customer having switched from FIOS a few days ago. So far I am very happy except for Xfinity Remote. FIOS TV app has a very good channel guide that I can view from my iPhone or iPad. After downloading Xfinity Remote and trying to get it to work I finally called Support. They answered very quickly however the 1st Tier CSR could not solve problem after directing me through several menus. I was escalated to another rep who told me the app is disabled and not functional, that it is being upgraded but no time window for that. There is no other way to view programming by day and time nor set up or cancel recordings from a mobile device.

Why is the disabled app still available for download? You would think this would be a priority. Since according to other reviews her why not just go back to a working version until the new app is available? Small bump in the road on my Xfinity journey but irritating. I would like to commend customer service for the quick response and not requiring me to spend the 10 minutes it takes to work through FIOS auto attendant process.

by Alex-RG

This app worked perfectly for two years—no glitches at all. Then a couple of weeks ago, it quit. Although I could open the guide, it couldn’t download the guide data that would show what show was on which channel and when. I thought it was a slowdown and would resolve itself, but it didn’t. I tried a few times a day to access the guide, and it would give me the same error message: “Unable to load information because the server stopped responding.” I upgraded my iOS, and made no difference. I even deleted the app and reinstalled, and I get the same error. Obviously the problem is on Xfinity’s end, and they’ve had at least two weeks to fix it, but they either are unable to fix it or don’t care. Bottom line: don’t plan on using this app for its guide or remote purposes, because you’ll just get frustrated.

I also have DirectTV, and its app works perfectly, so I’m abandoning this Xfinity app in favor of DirectTV.