Contact PlayMemories Online Support

by Binniejeong

Just got a Sony a5000 and spent the last hour trying to transfer a few test photos via WiFi. Everything about this app is horrible. From the clunky, outdated, and laggy UI to the entire functionality of it. It boggles my mind that this app is supposed to be supported by Sony.

Like many other reviewers, the camera and iPhone would not connect at all despite my phone being connected to the cameras WiFi. The camera would stay stuck on “connecting...” while the Playmobile app home screen would do absolutely nothing.

After an hour of reading through the help section of Sony’s website to no avail, I finally discovered that there was an alternative to this trash. I downloaded the Imaging Edge Mobile app that’s also by Sony which allowed me to transfer files instantly as well as use the smart phone control app.

Here’s how to transfer images:
From your camera: select the image you’d like to transfer > menu > wireless > send to smartphone > select on this device > this image/all images (the screen will load to WiFi standby)

From your smartphone: connect to the camera WiFi > open the imaging mobile app > select your camera (should be an orange button that says start) and VOILA! Automatic transfer within seconds.

But full disclosure, the imaging edge mobile UI is no better than PlayMemories but at least it does what it’s supposed to do, and quickly. PlayMemories is garbage and will be going to my app trash immediately.

by (Nobody U Need To Know)

I found out that the PlayMemories app is only social and the app for transfers is named sony imaging edge mobile. This is the one to use for transfers images from camera to iphone or other mobile devices. Saying that about this application I tried to use but didnt make sense for me. I use Lightroom for the share and album organizing so I am not sure it is for me. I love transfer my pictures to my phone and that was the reason I was using the legacy one. I got frustrated when I changed my phone and the new application PlayMemories didn't allow to import images on the phone. I kept the old phone for several weeks until upgraded the OS. Then none of the phones could get the images from the camera. I tried to find a third party solution until i got the app mention above imaging edge mobile. Is basically the same old PlayMemories. Hopefully this helps. I gave the one rating because I was not able to use what it was for me. I noticed some others reviewers have the same issues.

by Aeronut26

You have got to be kidding me. This is SONY for gods sake. All I want to do is transfer photos from this $3000 camera to my smartphone. The camera has wifi and Bluetooth but don’t think for one second you can send over a photo! No sir! That is BEYOND THE TECHNOLOGICAL LIMITS of the Sony corporation. You need this app! What is this app you ask?! Well first you will need to sign in with your PlayStation account login, then it wants access to all your photos and will ask you over and over again for them. The default is to upload ALL of your photos to their cloud, like I need another cloud with all of my pictures just floating around. Then when you go to the camera and select “connect to smartphone” the app goes blank and you can go f*%k yourself because you aren’t going to get photos on your phone unless you plug it in to you computer and transfer them over just like I could on my decade old canon T4i! What a joke! Hire a programmer for a week and fix this garbage.